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# IT Support Technician - I

- **Company:** Computer Task Group, Inc
- **Location:** Poughkeepsie, NY, United States
- **Experience:** Starter
- **Salary:** $52,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Desktop Computing, Linux, Software Deployment, Software Engineering, Connectivity Problems, Peripherals, Computer Equipment, Patch Management, Laptops
- **Published:** May 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=540b33101822a085

## About the Role

Do you have experience in macOS?, Strong analytical problem-solving abilities, excellent written/oral communication skills, and high patience when assisting users.

 * Technical Skills:
 * Strong knowledge of Windows 11, Linux and macOS
 * Soft Skills: Strong communication skills, patience, and a "customer-first" approach.
 * Experience: 1-3 years of experience in helpdesk or desktop support roles.

Physical Requirements

 * Ability to lift and move computer equipment up to 30-50 lbs.
 * Position requires sitting, standing, and walking for extended periods.

## Description

We are seeking a solution-focused and dedicated IT Support Technician to join our IT team. You will act as the "face of IT," providing hands-on and remote technical support to our employees. The ideal candidate is passionate about technology, excels at troubleshooting hardware/software issues, and thrives on delivering exceptional customer service., * End-User Support: Act as the primary contact for IT incidents, providing timely, professional support in-person, over the phone, or via remote tools.

 * Troubleshooting: Diagnose and resolve hardware (laptops, printers, scanners and peripherals) and network connectivity issues.
 * Hardware & Software Setup: Install, configure, and maintain desktop computers, laptops, printers, scanners, and peripheral devices.
 * Troubleshooting: Diagnose and resolve Windows and macOS performance problems, software errors, and network connectivity issues.
 * System Upgrades: Perform OS updates, hardware upgrades (RAM, SSD), and patch management as needed.


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