> Markdown version of [/jobs/ext/2835882-information-communications-technology-ict-technician](https://www.wearedevelopers.com/jobs/ext/2835882-information-communications-technology-ict-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Information & Communications Technology (ICT) Technician - **Company:** CHEER, Inc. - **Location:** Georgetown, DE, United States - **Salary:** $33,280.0 - $36,400.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Computer Literacy, System Configuration, Desktop Computing, Ethernet, Tablet Computers, Information Technology, Laptops, Printer Maintenance - **Published:** September 10, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=c111ef7f0cc526f8 ## About the Role * High School Diploma or equivalent required. * Basic computer training or relevant experience preferred. * Familiarity with Windows-based environments, Microsoft 365, and general software installation. * Strong troubleshooting ability with technology issues such as printers, displays, phones, and connectivity. * Physically able to lift and move equipment (up to 50 lbs.), crawl under desks, and work on ladders. * Comfortable working independently across multiple locations. * Ability to clearly read and write emails, reports, and instructions. * Valid driver's license required; must complete Delaware Defensive Driving Course. * Reliable transportation for daily travel. * Ability to remain calm, friendly, and service-oriented with all staff and external vendors. ## Description The primary focus of this position is to provide in-person, ground-level support for the day-to-day technology needs across all CHEER locations. This includes hardware setup, software support, AV troubleshooting, printer maintenance, and coordination with CHEER's contracted IT service provider. The ICT Technician ensures basic technology functions smoothly and efficiently, enabling uninterrupted services for staff and seniors. ESSENTIAL DUTIES & RESPONSIBILITIES: This list represents the core duties and responsibilities of the position but is not exhaustive: * Respond to Help Desk requests and provide on-site technical support across CHEER's multiple locations. * Coordinate and communicate closely with contracted IT provider to ensure timely resolution of issues. * Set up, maintain, and troubleshoot desktop computers, laptops, tablets, printers, televisions, phones, and other tech equipment. * Install and update software, perform basic password resets, and configure new or replacement devices. * Maintain inventory of technology assets, order and replace toner, manage spare parts, and document equipment status. * Support AV systems for meetings and events (projectors, microphones, displays, etc.). * Install and run basic network cabling; terminate and test Ethernet connections. * Ensure all software products are functional and up to date on user machines. * Provide basic end-user training and create simple instructions as needed. * Document work completed and escalate complex issues to the IT vendor as necessary. * Travel between other locations to include centers, offices, and administrative offices as needed. * Must be able to lift, climb, crawl, and access tight spaces to perform technical work. * Participate in tech upgrades and site rollouts. * Ensure cybersecurity measures are in place to protect data. * Assist with IT infrastructure upgrades and improvements. * Document technical procedures and solutions. * Other duties as assigned. ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Football for Good: Hackathon Finals - Live Pitches & Awards](https://www.wearedevelopers.com/videos/100330-football-for-good-hackathon-finals-live-pitches-awards) - [The Gashlycrumb Tinies of AI Networking You Must Know (or Languish!)](https://www.wearedevelopers.com/videos/2067-the-gashlycrumb-tinies-of-ai-networking-you-must-know-or-languish) - [A Brief History of Data Storage](https://www.wearedevelopers.com/videos/974-a-brief-history-of-data-storage) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)