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# Solution Architect - Contact Center & Telephony

- **Company:** Halian
- **Location:** Brussel, Belgium
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Chatbots, Genesys, Bots
- **Published:** September 11, 2026
- **Apply:** https://www.careerjet.be/jobad/be2ff30c18951312a050139edc076fb124

## About the Role

* Proven experience as a Solution Architect within Contact Center and/or Telephony environments.
 * Strong understanding of Contact Center architectures, technologies, and integration patterns.
 * Demonstrated ability to translate business requirements into technical and architectural solutions.
 * Excellent communication skills with the ability to engage both technical and non-technical stakeholders.
 * Experience with Contact Center platforms such as Genesys is highly desirable.
 * Knowledge of AI-powered Contact Center capabilities, Voice Bots, conversational AI, and intelligent automation is considered a strong asset.

## Description

* Design end-to-end Contact Center and Telephony solutions that align with business and technology objectives.
 * Collaborate with business stakeholders to gather requirements and translate them into scalable architectural solutions.
 * Define and support integrations between Contact Center platforms and internal or external systems.
 * Contribute to the implementation of new capabilities, including AI-driven features, automation, and conversational technologies.
 * Ensure proposed solutions are maintainable, reliable, secure, and aligned with enterprise architecture standards.
 * Work closely with technical teams, business teams, and other architects throughout the solution lifecycle.


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