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# IT service Manager

- **Company:** Mitsui Sumitomo Insurance
- **Location:** Netherlands
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** JIRA, Service Design, Information Technology, Servicenow
- **Published:** September 11, 2026
- **Apply:** https://www.adzuna.nl/details/5878714461

## About the Role

* 5+ years of experience in Incident, Major Incident, and Problem Management.
 * Proven experience in service onboarding and service design.
 * Strong knowledge of ITIL v4.
 * Experience with ITSM tools (Freshservice, ServiceNow, Jira).
 * Strong communication, analytical, and leadership skills.

## Description

MSIG Europe SE is looking for a T-shaped Service Manager who thrives on improving, designing, and onboarding IT services in an international and regulated environment. You combine deep expertise in Incident, Major Incident, Change-, and Problem Management with broad capabilities in service design, service onboarding, and cross-process collaboration., * Lead service onboarding and ensure full operational readiness.

 * Design new or improved IT services (service design).
 * Drive Incident, Major Incident, and Problem Management.
 * Act as backup for other process managers (Change, Release, Knowledge, etc.).
 * Manage vendor and stakeholder relationships.
 * Continuously improve service quality and ITSM processes.


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