> Markdown version of [/jobs/ext/2836779-system-application-support-engineer](https://www.wearedevelopers.com/jobs/ext/2836779-system-application-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # System & Application Support Engineer - **Company:** SWIFT - **Location:** Leiden, Netherlands - **Contract:** Permanent contract - **Skills:** Computing Platforms, Databases, Network Service, Software Engineering, Software Systems - **Published:** September 11, 2026 - **Apply:** https://swift.wd3.myworkdayjobs.com/Join-Swift/job/Leiden-area-Netherlands/System---Application-Support-Engineer_2026-16485 ## About the Role University degree IT / Engineering or equivalent experience, Some experience in a similar position in the same area is an asset ## Description 01 . Under control of a more senior specialist, participate in the day-to-day systems administration/management activities that may include initial set-up, configuration, testing of hardware and software platforms, user account administration and/or customisation to maintenance and upgrade projects. 02 . Identify problems and participate in problem management resolution by collecting and tracking data and progress. May resolve issues regarding on line transactions, system status and procedures, downtime procedures in accordance with the service level agreement. 03 . Interact on routine issues with network services, software systems engineering and /or applications development, in order to restore availability of services and/or identify problems. 04 . Identify and propose system modifications in order to reduce user problems on systems, databases, applications, or a combination thereof. 05 . May set up and configure test environments ensuring accurate and timely provisioning. 06 . May update existing training packages for internal use and problem management procedures for existing products/services. May provide technical support to the other divisions by delivering product demos. 07 . Participate in the review of problem situations and identification of opportunities for improvement to processes, procedures or tools. 08 . Acquire technical and product knowledge to resolve problems, Follows instructions and obtains clarification where required; makes decision in accordance to established procedures usually on predictable or recurrent issues. Delivers on commitments despite any difficulties encountered. 02. Demonstrates Operational Excellence Delivers work to agreed specifications of timeliness and quality; seeks to improve ways of doing things; sets and meets high standards for own work; demonstrates commitment to security policy. 03. Expands knowledge Expands own specialist knowledge and skills by taking ownership of own development; encourages colleagues to bring forward and share new ideas and alternative solutions; demonstrates openness to utilise new approaches. 04. Business Understanding and Commercial Sense Demonstrates understanding of how own work contributes and adds value to the business; uses knowledge of SWIFT products and services and their benefits to customers; demonstrates ability to adapt to change while adhering to security standards. 05. Builds and Reinforces Customer Relationships Provides quality support and service to others, mainly internal; proactively seeks to understand customer needs and responds to requests in positive, friendly and timely manner. 06. Leads with a team focus Works effectively with others and recognises their contributions; adheres to SWIFT values. 07. Communicates effectively Communicates effectively across a range of practical and operational issues; adjusts personal communication style to fit intended audience; listens to and respects other people's points of view. What we offer We give you the freedom to be yourself. We are creating an environment of unique individuals - like you - with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone's voice counts and where you can reach your full potential. We are committed to an inclusive and accessible recruitment process. If you require a reasonable accommodation related to accessibility during your application or interview, please contact accessibility-Sysgroup@swift.com or indicate this in your application. Please note that this mailbox is not monitored for general recruitment enquiries and should only be used for accessibility or accommodation-related requests (for example related to vision, hearing or neurodiversity). All requests are confidential and will not affect your candidacy. ## Related Videos - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [You click, you lose: a practical look at VSCode's security](https://www.wearedevelopers.com/videos/717-you-click-you-lose-a-practical-look-at-vscode-s-security) - [Rethinking Intelligence: AI, Accessibility, and the Future of Inclusive Work - Artur Ortega](https://www.wearedevelopers.com/videos/1377-rethinking-intelligence-ai-accessibility-and-the-future-of-inclusive-work-artur-ortega) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Demystifying application networking in the cloud](https://www.wearedevelopers.com/videos/675-demystifying-application-networking-in-the-cloud) ## Related Articles - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [The Ultimate Software Engineer Career Path Guide for 2023](https://www.wearedevelopers.com/magazine/146-the-ultimate-software-engineer-career-path-guide-for-2023)