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# Technical Support Engineer Tier 1 - Europe

- **Company:** Búsqueda Avanzada
- **Location:** Madrid, Spain
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Backup Devices, Linux, Windows PowerShell, Server Administration, Software Deployment, Software Troubleshooting, Patch Management, Windows Security, Network Server
- **Published:** September 11, 2026
- **Apply:** https://www.adzuna.es/contact-us.html

## About the Role

+ Have strong expertise in Microsoft Windows operating systems.
 + Ability to identify and troubleshoot failed patch installations.
 + Be familiar with PowerShell scripting and able to understand basic scripts.
 + Proficiency in Mac OS and/or Linux platforms.
 + Demonstrate knowledge of software deployment and configuration using install switches.
 + Be skilled in reading, writing, modifying, and backing up the Windows registry.
 + Have previous experience in technical support or customer service roles.
 + Possess excellent problem-solving and communication skills, working effectively with customers and internal teams.
 + Have solid experience troubleshooting software issues across various environments.
 + Advanced English proficiency (C1-C2 level) is required
Would be a plus:

 + Experience with patch management solutions.
 + Ability to analyze and interpret logs and event data.
 + Knowledge of Windows Group Policy configuration and management.
 + Familiarity with Windows servers and server management.
 + A basic understanding of the Windows Security model and related protocols.
 + Additional languages would be a plus, particularly Spanish and French

## Description

The company is founder-led by industry veterans Alex Vovk and Mike Walters, who founded Netwrix, which has grown into a multi-billion-dollar industry-leading cybersecurity company.
Introduction: We're currently seeking a Technical Support Engineer Tier I to provide exceptional support and customer service to Action1 clients.
What you'll do:

 + Provide timely, efficient technical support with prompt responses to customer inquiries.
 + Troubleshoot and resolve customer issues via phone and other communication channels.
 + Follow up with customers post-troubleshooting to ensure full product functionality.
 + Collaborate with the engineering team to address complex technical challenges.
 + Work closely with the product team, incorporating customer feedback into product improvements.
 + Build and maintain an internal knowledge base with useful guides and solutions.
 + Continuously refine and enhance the customer support process for better efficiency.
 + Reproduce customer-reported issues and escalate confirmed problems to the appropriate teams.
 + Participate in customer meetings when needed to troubleshoot and resolve issues directly.


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