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# Application Support Service Operations Lead

- **Company:** Bbva. S.a.
- **Location:** Vitoria-Gasteiz, Spain (Remote available)
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Amazon Web Services, Distributed Systems, PostgreSQL, MongoDB, MySQL, PCI Data Security Standards, Mttr, Git, Docker, Jenkins, Microservices
- **Published:** September 11, 2026
- **Apply:** https://www.recruit.net/job/application-support-service-operations-jobs/6C49E1A360BBE69B

## About the Role

Experiencia senior en IT Operations, Service Management o Incident Management, preferiblemente en Fintech, Banca o Medios de Pago y entornos regulados de alta criticidad.
Experiencia coordinando equipos multidisciplinares y liderando situaciones de crisis.
Conocimientos de microservicios, APIs, sistemas distribuidos, AWS, Docker, Jenkins/CI-CD, Git, PostgreSQL, MySQL, MongoDB y herramientas de observabilidad.
Dominio de ITIL y prácticas SRE, incluyendo gestión de incidentes, problemas, cambios y releases.

## Description

Buscamos un IT Service Operations Lead para liderar un proyecto, garantizando la estabilidad, disponibilidad y resiliencia de una plataforma fintech de alta criticidad. Gobierno operativo: definir y evolucionar el modelo de gobernanza, escalados, procedimientos y mecanismos de coordinación, asegurando el cumplimiento de PCI DSS y DORA. Liderar incidentes críticos (P1/P2) de principio a fin, coordinar War Rooms, escalados técnicos, funcionales y ejecutivos, y optimizar diagnóstico, recuperación y MTTR.
Por favor, lea detenidamente la siguiente descripción del puesto para asegurarse de que encaja con el perfil antes de enviar su solicitud.
Problem Management: liderar RCAs/Post-Mortems, identificar causas estructurales e impulsar acciones preventivas y correctivas para reducir recurrencias y aumentar la resiliencia.
Reporting: traducir situaciones técnicas a impacto de negocio y reportar a Dirección/Comité Directivo disponibilidad, SLAs y riesgos operativos.
Mejora continua: impulsar una cultura basada en métricas, datos y lecciones aprendidas.


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