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# IT Support Technician (Lyon, France)

- **Company:** Archimed
- **Location:** Madrid, Spain
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Cloud Computing, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Networking Basics, Microsoft SharePoint, Wi-Fi Technology, Data Logging, Office365, Peripherals, Microsoft InTune, Information Technology, User Accounts
- **Published:** September 11, 2026
- **Apply:** https://www.recruit.net/job/support-technician-lyon-france-jobs/E4DF1B9933014139

## About the Role

Education: Minimum Bac+2 in Information Technology or a related field - e.g. BTS SIO (Services Informatiques aux Organisations), DUT Informatique, Licence Pro Systèmes Réseaux et Sécurité, or equivalent

 - Experience: Minimum three years in a similar IT support role (helpdesk, desktop support, or IT technician), ideally in a demanding xqbhyrx and multicultural environment
 - Microsoft 365: Exchange Online, Teams, SharePoint, OneDrive, Entra ID, Intune
 - Solid hardware skills: PC/laptop assembly, diagnosis, peripheral and mobile device management
 - Familiarity with ITSM tools (e.g. iTop or equivalent) and knowledge of ITIL principles
 - Basic networking knowledge: DNS, DHCP, VPN, Wi-Fi troubleshooting
 - Strong client-service orientation - you are the face of IT for the business
 - Fluent English required (written and spoken) - essential for daily interaction with international team members.

## Description

1. End-User Support & Service Desk
 - Act as the first and primary point of contact for all IT requests and incidents on the Lyon site and support when needed for the other offices.
 - Manage tickets through the ITSM tool (logging, prioritization, resolution, closure) in line with ITIL best practices
 - Handle Level 1 and Level 2 support across hardware, software and connectivity issues
 - Deliver a professional, responsive and client-oriented experience to a highly international user base
 2. Workplace & Hardware
 - Deploy, configure and maintain end-user devices: laptops, workstations, peripherals, mobile devices
 - Manage the asset inventory and lifecycle of IT equipment
 - Support audiovisual and videoconferencing equipment and all other equipment under IT umbrella
 3. Microsoft 365 & Cloud Environment
 - Administer and support the Microsoft 365 suite: Exchange Online, Teams, SharePoint, OneDrive, Entra ID
 - Manage user accounts, access rights and licenses in line with security and governance policies
 - Support onboarding and offboarding processes for Lyon-based staff
 4. Projects & ISD Contribution
 - Participate in IT infrastructure and workplace projects (rollouts, migrations, tooling upgrades)
 - Contribute to the formalization of IT procedures, user guides and knowledge base articles
 - Collaborate with the broader ISD team across geographies to support firm-wide initiatives


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