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# Social Media Specialist

- **Company:** Concentrix Ltd
- **Location:** Belfast, UK
- **Salary:** £26,520.0
- **Contract:** Permanent contract
- **Skills:** Virtual Reality, User Generated Content
- **Published:** September 11, 2026
- **Apply:** https://www.careerjet.co.uk/job/gbb9631248cb6ea1cec36c1aecc2219bf0/eaa

## About the Role

You will be required to have excellent written/spoken English skills with the ability to type formulative responses in a quick and accurate manner. These responses will be seen online so speed and accuracy are paramount to this role., * Have professional experience or an in-depth understanding of social media.

 * Fluent in English (C1 CEFR level).
 * Typing speed 55 WPM and accuracy of 95%.
 * Experience or interest in virtual reality gaming is desirable.

## Description

Our Social Support Game-changers will be immersed in virtual reality worlds, aiming to enhance seamless VR experiences., * Deliver exceptional customer service through phone, online forums, social media, and product reviews.

 * Resolve customer issues efficiently using available tools and resources.
 * Engage with customers of all experience levels in a supportive manner.
 * Respond professionally to comments and questions, resolving issues promptly.
 * Act as a brand ambassador, adopting the client's culture and tone in all interactions.
 * Seek opportunities to reduce customer effort and enhance satisfaction.
 * Quickly identify and address customer pain points.
 * Monitor forums for issues and escalate or resolve them as needed.
 * Contribute to a resolution knowledge base.
 * Support engagement and community management services.
 * Ensure responses align with brand personality and answer questions thoroughly.
 * Craft engaging responses to foster community participation.
 * Develop user-generated content to meet community goals.


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