> Markdown version of [/jobs/ext/2838155-experienced-1st-2nd-line-it-support-technician](https://www.wearedevelopers.com/jobs/ext/2838155-experienced-1st-2nd-line-it-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Experienced 1st/2nd Line IT Support Technician

- **Company:** Optisoft
- **Location:** North Yorkshire, UK
- **Experience:** Experienced
- **Salary:** £25,000.0 - £27,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Antivirus Softwares, Computer Maintenance, Microsoft SQL Server, Windows Search, Office Suite, SQL Databases, Peripherals, Computer Equipment, Malware Detection
- **Published:** September 11, 2026
- **Apply:** https://find.jobs/jobs-near-me/apply/ats-redirect/?id=2965972042-2

## About the Role

The ideal candidate will have a passion for computers and be able to demonstrate an in-depth knowledge of the Microsoft Windows operating system environment.

The Candidate:

 * Excellent communication skills and a good telephone manner.
 * Good attention to detail and the ability to work under pressure.
 * A calm, patient and professional demeanour.
 * Ability to plan and execute work both independently and as a team member.
 * Self-motivation to learn new skills and update existing ones.
 * Reliable and punctual.

Essential:

 * Thorough understanding of PC hardware, peripherals and peer to peer networking.
 * Good knowledge of Microsoft Windows desktop environment and Office suite.
 * Full and clean UK driving licence.

Desirable:

 * 2 years Support Desk experience of troubleshooting and resolving common problems experienced by users.
 * Hands-on experience working in an end-user desktop support role.
 * Microsoft (or similar) accredited training would be advantageous.
 * Splashtop remote support software.
 * Diagnostic utilities, such as anti-virus, anti-malware and more.
 * Experience of supporting SQL Server based applicat

## Description

We are looking for an experienced IT professional to join our office-based Support Desk Team in providing a high quality and efficient service to over 500 customers with their hardware and software.

Responsibilities will include:

 * Provide telephone support for customers in difficulty with software or hardware.
 * Analyse and resolve the customer's problems as quickly and efficiently as possible.
 * Dial in to the customer's system to provide remote support when necessary.
 * Log all calls on the company's support software and update as necessary.
 * Document and report 'bugs' / 'change requests' to Development.
 * Make courtesy calls to customers who have not contacted the Support Desk for more than 6 months.
 * There may be some travel to customer sites across the UK, which may involve overnight stays. The company pool car would be made available for this., Candidates with experience of: 1st Line Support, 2nd Line Support, IT Support Analyst, Desktop Support Engineer, Helpdesk Technician, Service Desk Analyst, Technical Support Specialist, Systems Support, SQL Support, PC Maintenance will also be considered for this role.


## Related Videos

- [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable)
- [One Platform Could Not Fit Them All](https://www.wearedevelopers.com/videos/1919-one-platform-could-not-fit-them-all)
- [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases)
- [Behind the Curtain: How Recruiters Shortlist Devs in an AI-Driven Market and How You Stand Out](https://www.wearedevelopers.com/videos/100229-behind-the-curtain-how-recruiters-shortlist-devs-in-an-ai-driven-market-and-how-you-stand-out)
- [Fake or News - AI Toothbrushes, Carrier Pigeon Tech & Life on Mars - Krzysztof Cieślak](https://www.wearedevelopers.com/videos/2165-fake-or-news-ai-toothbrushes-carrier-pigeon-tech-life-on-mars-krzysztof-cieslak)
- [Don’t shoot yourself in the foot.](https://www.wearedevelopers.com/videos/580-don-t-shoot-yourself-in-the-foot)

## Related Articles

- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)
- [Software Engineer Salary in The UK](https://www.wearedevelopers.com/magazine/231-software-engineer-salary-in-the-uk)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)