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# Data Center Technician Level III- Splicing

- **Company:** Equinix
- **Location:** London, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Databases, Computer Literacy, Data Centers, Multiplexing, Network Layer, Network Protocols, Queue Management Systems, TCP/IP, Coax
- **Published:** September 11, 2026
- **Apply:** https://www.careerjet.co.uk/job/gbc12e9e02a9e8ef7b95451cd9c6e89d7f/eaa

## About the Role

Experience in Customer Service, Operations, telecomms or Data centres
You will need to be willing to work a shift rota that includes day and night shifts
Motivation to work autonomously
Desirable
Good computer knowledge and familiarity (Windows etc)
Experience of Cat6a / Fibre Cabling techniques (Installation, Termination & Testing)
Knowledge of network protocols such as TCP/ IP
Awareness of basic hardware configuration

## Description

As a Customer Operations Technician, you'll embark on an development journey where your technical skills will flourish, and your dedication to exceptional customer service will make you an invaluable member of our team. Join us in providing outstanding support to our customers, and together, let's create a world where technology meets exceptional service. This role is the start of your career in Data Centers.
In our industry its always great to develop people! This role requires fibre experience and fibre splicing and he communication skills to work in a corporate environment.
Responsibilities
Customer
Ensure customer satisfaction by promptly meeting order requirements
Deliver exceptional customer experiences during interactions
Support new deployments and existing alterations according to operating procedures
Provide on-site support through access control and escorting services
Develop into a trusted point of escalation for customers
Projects
Lead and support projects following standard operating procedures
Assist vendors on projects & support on physical customer audits
Queue Management / Reporting
Reviews and responds to work order requests in the queue, following commitment times
Escalates and expedites orders according to standard procedures, with supervision for non-standard procedures
Maintains detailed written records of work activity
Updates local asset databases and other systems
Installations
Rack and stack customer equipment tickets that are semi-routine. * Follow standard operating procedures for semi-routine customer installations, including fiber trays, ladder racks, customer equipment and cabinets. * Perform semi-basic cage installations for mesh and overhead cable trays. * Carry out tape changes and standard operating backup changes to support intra-cage infrastructure installations.
Cross-Connect
Supports semi-routine data center standard operating cross-connect work order requests (installs, terminations, modifications, and testing)
Ensures the standard operating procedures are followed on cable management of: coax, fiber, twisted pair copper, and semi-routine intra-building cross connects
Learns to install 'across' connect circuits (switched, multiplexed, etc.), under supervision
Testing / Troubleshooting
Supports semi-routine standard operating testing and standard operating installations of customer assets
Supports standard operating procedures of layer 1 cross-connect certification testing
May learn non-standard operating testing, such as: layer 2 and layer 3 testing, under supervision


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