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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Support Analyst - COINS & Cloud Applications - **Company:** Yesterday By Michael Page Technology - **Location:** Sheffield, UK - **Salary:** £45,000.0 - £55,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Excel, JIRA, Business Systems, Software as a Service, Cloud Computing, Monitoring of Systems, Microsoft PowerPoint, Microsoft SharePoint, Systems Integration, User Administration - **Published:** September 11, 2026 - **Apply:** https://www.reed.co.uk/jobs/support-analyst-coins-cloud-applications/57333879 ## About the Role The successful applicant will be a proactive and customer-focused individual with a passion for technology and process improvement. You will enjoy problem-solving, building relationships with stakeholders, and finding practical solutions to business challenges. You will have: * Experience in an Application Support, Service Desk, Systems Administration, or Business Systems Support role. * Experience supporting ERP systems or other business-critical applications. * Strong analytical and troubleshooting skills with the ability to identify root causes. * Excellent communication skills and the ability to explain technical concepts to non-technical audiences. * Strong organisational skills and the ability to manage competing priorities effectively. * A high level of attention to detail and commitment to maintaining accurate records. * Experience working collaboratively with business users, technical teams, and third-party suppliers. * A continuous improvement mindset and enthusiasm for driving positive change. * Strong knowledge of Microsoft Office applications, including Excel, PowerPoint, and SharePoint. Desirable skills include: * Experience supporting COINS ERP or similar enterprise platforms. * Knowledge of user access management, integrations, upgrades, and ERP administration. * Experience using SysAid, JIRA, or comparable IT service management tools. ## Description Join a growing UK housebuilder as an Application Support Analyst and become the vital link between technology, business operations, and continuous improvement. Supporting ERP and cloud-based applications, you'll work closely with stakeholders across the organisation to resolve issues, enhance processes, and contribute to system improvements that support business growth. Client Details Our client is a well-established and award-winning residential developer with a strong reputation for delivering high-quality, affordable homes across the North and Midlands. With continued growth and investment in technology, they are committed to improving business performance through innovation, collaboration, and the effective use of business systems. Operating across multiple regional offices and construction sites, the organisation places great emphasis on creating opportunities, supporting local communities, and empowering employees to make a meaningful impact. Their culture encourages continuous improvement, knowledge sharing, and professional development., * Provide first-line and second-line support for Coins and cloud applications. * Manage system updates, ensuring minimal disruption to business operations. * Collaborate with teams to troubleshoot and resolve technical issues efficiently. * Monitor system performance and recommend improvements as needed. * Assist in the implementation of new features and functionalities within the applications. * Document and maintain records of support activities and solutions. * Train and support end-users to maximise system utilisation. * Work closely with stakeholders to align technology solutions with business needs. ## Related Videos - [Green Cloud Computing](https://www.wearedevelopers.com/videos/592-green-cloud-computing) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) - [Breaking Silos: Successful Collaboration Between Tech & Business Teams in Complex Enterprise Systems](https://www.wearedevelopers.com/videos/1623-breaking-silos-successful-collaboration-between-tech-business-teams-in-complex-enterprise-systems) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) ## Related Articles - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)