> Markdown version of [/jobs/ext/2838520-3rd-line-it-support-engineer](https://www.wearedevelopers.com/jobs/ext/2838520-3rd-line-it-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # 3rd Line IT Support Engineer - **Company:** Circle Recruitment - **Location:** London, UK - **Experience:** Expert - **Salary:** £45,000.0 - £52,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Cloud Computing, Dynamic Host Configuration Protocol, Domain Name System (DNS), Hyper-V, Virtual Private Networks (VPN), Network Security, Windows Servers, Networking Basics, Power BI, Cloud Services, Microsoft SharePoint, Virtualization Technology, Firewalls (Computer Science), Microsoft InTune, Fortinet, Vmware - **Published:** September 11, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5878831963 ## About the Role We're open to different backgrounds, but you'll ideally have experience with: * 3rd line support within an MSP, service desk or IT support environment * Microsoft 365, Windows Server, cloud technologies and virtualisation (VMware/Hyper-V) * Networking fundamentals including DNS, DHCP, VPNs and firewalls (FortiGate preferred) * Entra ID, Conditional Access, SharePoint and Intune * Project management or client management experience, with a track record of delivering on time and budget * Supporting and troubleshooting complex technical issues * Working independently and taking ownership of tasks and projects Experience with MDM platforms, Power BI or automation tools would be advantageous, but isn't essential. ## Description You'll work alongside experienced engineers and act as a key escalation point, supporting a diverse client base while leading on projects, improving service delivery, and mentoring less experienced members of the team., As a senior member of a small technical team, you'll be involved in: * Supporting and administering Microsoft 365 environments * Troubleshooting complex infrastructure, networking and security issues * Managing and maintaining virtualisation platforms (VMware/Hyper-V) and cloud-based services * Acting as the senior escalation point for technical incidents * Leading on firewall, connectivity and endpoint management activities * Owning project delivery, upgrades and system improvements - on time and on budget * Acting as a dedicated technical point of contact for key clients * Producing and maintaining technical documentation * Building strong relationships with clients and providing a high level of service ## Related Videos - [WeAreDevelopers LIVE - Back to CODE100](https://www.wearedevelopers.com/videos/1909-wearedevelopers-live-back-to-code100) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)