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# Technical support engineer

- **Company:** KLA Corporation
- **Location:** Dresden, Germany
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Databases, Knowledge Management, Beta Testing
- **Published:** September 11, 2026
- **Apply:** https://kla.wd1.myworkdayjobs.com/Search/job/Dresden-Germany/Technical-support-engineer_2640318

## About the Role

* Strong technical troubleshooting and problem-solving skills with the ability to diagnose, analyze, and resolve complex equipment and product issues in both field and customer environments.
 * Experience with technical documentation and knowledge management, including creating Best Known Methods (BKMs), maintaining knowledge databases, and documenting corrective actions and process improvements.
 * Ability to collaborate effectively with cross-functional teams, including Field Service Engineers, Customer Support Engineers, and Product Support teams to support escalations, service alerts, evaluations, and customer projects.
 * Project and customer support mindset, with the capability to lead small projects, support beta testing and evaluations, prepare technical reports, and contribute to action plans for product improvements.
 * Willingness to work in customer fabs and travel as needed, combined with a strong commitment to continuous learning and product certification.
The role includes hands-on field support, on-the-job training, and approximately 20-40% time in the fab environment.

## Description

* Support customers and field teams in troubleshooting and resolving technical challenges on KLA products, helping to ensure high system performance and customer satisfaction.
 * Collaborate with experienced engineers to analyze issues, identify solutions, and contribute to continuous product improvements.
 * Create and maintain technical documentation, best practices, and knowledge articles that help teams worldwide work more efficiently.
 * Participate in customer evaluations, product demonstrations, beta testing, and new technology introductions, gaining exposure to cutting-edge semiconductor solutions.
 * Lead or contribute to small technical projects and cross-functional initiatives that drive operational and product excellence.
 * Work closely with Customer Support Engineers and Product Support teams to investigate complex technical issues and develop effective action plans.
 * Provide remote and on-site technical support through phone, email, and field activities, supporting customers across different regions.
 * Assist with data analysis, reporting, and technical presentations to support business and engineering decisions.
 * Help improve internal knowledge management systems by identifying opportunities to enhance documentation, processes, and support tools.
 * Develop your technical expertise through structured training, hands-on experience, and certification programs, including opportunities to support customer-facing activities in the field.


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