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# Helpdesk Engineer - Level II

- **Company:** Century Inc
- **Location:** Tyrone, GA, United States
- **Experience:** Experienced
- **Salary:** $55,000.0 - $65,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Dynamic Host Configuration Protocol, Document Management Systems, Domain Name System (DNS), VMware ESX Servers, Hyper-V, Systems Analysis, IP Addressing, Virtual Private Networks (VPN), Network Troubleshooting, Networking Basics, Remote Access Technology, Remote Desktop Services, Azure Active Directory, Virtualization Technology, Firewalls (Computer Science), Vmware
- **Published:** September 11, 2026
- **Apply:** https://www.thejobnetwork.com/job/92b23f35-d94c-4d4e-8784-910f4fbd70d4/helpdesk-engineer-level-ii

## About the Role

The ideal candidate is a proactive, service-oriented IT professional who:

 - Takes ownership of issues and follows them through to resolution
 - Communicates clearly and confidently with both technical and non-technical users
 - Thrives in a fast-paced MSP environment and can manage multiple priorities
 - Is detail-oriented and values thorough documentation
 - Enjoys learning new technologies and continuously improving their skillset
 - Works well independently while contributing positively to a team, High school diploma or equivalent (degree preferred)
 - 3+ years IT support experience
 - Microsoft 365 or Azure Fundamentals certification
 - Strong communication and customer service skills
 - Ability to manage priorities under

Technical Experience

 - Active Directory (on-prem & Azure AD)
 - Microsoft 365 administration and support
 - Networking fundamentals(DHCP, DNS, IP addressing, switches, firewalls)
 - Remote access tools(VPN, Remote Desktop, RD Gateway, TruGrid)
 - Virtualization(Hyper-V, VMware/ESXi)

Preferred:

 - Cisco Meraki
 - AnyConnect VPN
 - Todyl SGN
 - ConnectWise PSA or equivalent

## Description

As a Help Desk II Technician, you will play a key role in delivering high-quality technical support to our clients. You'll be responsible for troubleshooting issues, managing service requests, and ensuring the reliability and security of client systems.

This role is ideal for a client-focused IT professional who thrives in a fast-paced environment, enjoys problem-solving, and values strong documentation and process discipline., Deliver responsive, professional technical support to clients across various environments

 * Troubleshoot hardware, software, and network issues (remote and onsite)
 * Manage and prioritize service tickets, ensuring timely resolution and proper escalation
 * Maintain accurate and detailed documentation in ConnectWise and IT Glue
 * Document system configurations, incidents, and resolutions clearly and thoroughly
 * Communicate effectively with clients via phone, email, and Microsoft Teams
 * Participate in an after-hours, on-call rotation
 * Perform system analysis to identify technical requirements and solutions
 * Track time and maintain accurate service records
 * Stay current with emerging technologies, tools, and industry best practices
*


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