> Markdown version of [/jobs/ext/2840818-support-engineer-managed-operations](https://www.wearedevelopers.com/jobs/ext/2840818-support-engineer-managed-operations). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Support Engineer, Managed Operations - **Company:** Amazon.com, Inc - **Location:** Berlin, Germany - **Contract:** Permanent contract - **Skills:** Amazon Web Services, Amazon Elastic Compute Cloud, Amazon S3, Software Applications, Systems Engineering, Cloud Computing, Databases, Linux, Network Troubleshooting, Performance Tuning, Productivity Software, Cloud Services, Software Systems, Datadog, Cloud Platform System, Grafana, Cloudformation, Information Technology, Functional Programming, Cloudwatch, Puppet - **Published:** September 11, 2026 - **Apply:** https://www.adzuna.de/details/5876681113 ## About the Role AWS has recently launched the inaugural European Sovereign Cloud (ESC), marking a significant development in Utility Computing (UC). To spearhead this initiative, we are actively seeking support engineers with a background in cloud operations. As part of the AWS Managed Operations team, you will play a pivotal role in delivering high-availability AWS services, including EC2, S3, Dynamo, Lambda, and Bedrock, exclusively for EU customers. For more information on ESC please check out our blog: https://aws.amazon.com/blogs/aws/in-the-works-aws-european-sovereign-cloud, Experience in Linux OS and network troubleshooting, or experience in networking administration and troubleshooting - Experience (hands-on) in systems engineering and administrative work in networking, storage systems, and operating systems - This role requires you to be a national of an EU member state Preferred Qualifications - Bachelor's degree in Computer Science or other technical degree or related experience - Able to read scripts or code with comments to understand how something should be operating - Able to execute standard operating procedures and following operational best practices - Knowledge or experience operating service in AWS or other cloud systems or services and Infrastructure as Code, (such as CDK, CloudFormation, Puppet, Chef ## Description Your responsibilities will encompass maintaining and improving the service level of the ESC, working closely with global AWS teams, and influencing the evolution of AWS services and technology. A typical day in this role involves collaborating with engineers in different technical roles, contributing to the enhancement of day-to-day operations, and ensuring improvements in availability, reliability, latency, performance, and efficiency of the ESC. The overarching goal is to deliver scalable services and ensure a high-availability experience for EU customers. If you are an experienced professional ready for a challenging and impactful opportunity, we invite you to join our efforts in building a best-in-class development engineering and operations team that aligns with AWS' commitment to customer satisfaction and continual innovation., You?ll typically spend your time resolving less time-sensitive issues for software systems in your team?s care, whilst always looking for ways to improve your team?s services, procedures, documentation, and tools. When standard operating procedures (SOPs) are not well defined or ambiguous, you?ll use your judgement when to escalate, and when to take your time to dive deep and learn. You?ll be the go-to-person for keeping your team?s systems running efficiently. You will be required to occasionally participate in ?on-call? rotations to resolve incidents occurring out-of-hours. Eligibility requirement * Fluency in written and spoken English is required. * Candidate must be a national of an EU member state and residing in the EU to operate the AWS European Sovereign Cloud. * Amazon will provide relocation support for successful applicants relocating within the European Union. * Employees will participate in an On-Call rota. About the team Utility Computing (UC) European Sovereign Cloud (ESC) is a part of AWS Utility Computing (UC). AWS Utility Computing (UC) provides product innovations ? from foundational services such as Amazon?s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS? services and features apart in the industry. As a member of the UC organization, you?ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS. Within AWS UC, Amazon Managed Operations engineers engage with AWS customers who require specialized security solutions for their cloud services., Knowledge or experience operating 24x7 high-availability, distributed software applications, performance tuning software applications and optimizing fleet utilization and monitoring frameworks (such as CloudWatch, Datadog, Grafana, Elastic or similar) Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy\_page ) to know more about how we collect, use and transfer the personal data of our candidates. m/w/d Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations ## Related Videos - [Automate everything via NodeJS and Puppeteer](https://www.wearedevelopers.com/videos/322-automate-everything-via-nodejs-and-puppeteer) - [Reliable scalability: How Amazon.com scales on AWS](https://www.wearedevelopers.com/videos/983-reliable-scalability-how-amazon-com-scales-on-aws) - [5 steps for running a Kubernetes environment at scale](https://www.wearedevelopers.com/videos/88-5-steps-for-running-a-kubernetes-environment-at-scale) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [30 powerful AWS hacks in just 30 minutes: Boost your developer productivity](https://www.wearedevelopers.com/videos/1624-30-powerful-aws-hacks-in-just-30-minutes-boost-your-developer-productivity) - [All your telemetry data from any source in one place](https://www.wearedevelopers.com/videos/57-all-your-telemetry-data-from-any-source-in-one-place) ## Related Articles - [The 12 Best Jobs for Software Engineers](https://www.wearedevelopers.com/magazine/401-the-12-best-jobs-for-software-engineers) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)