> Markdown version of [/jobs/ext/2841478-3rd-line-support-engineer](https://www.wearedevelopers.com/jobs/ext/2841478-3rd-line-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # 3rd Line Support Engineer - **Company:** Clayton - **Location:** Manchester, UK (Remote available) - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Backup Devices, Data as a Services, Dynamic Host Configuration Protocol, Desktop Computing, Disaster Recovery, Domain Name System (DNS), Hyper-V, Virtual Private Networks (VPN), Microsoft Software, Windows Servers, Citrix Systems, Windows PowerShell, TCP/IP, Virtual Local Area Networks, VMware Virtualization, Computer Network Technologies, Software Troubleshooting, Technical Debt, Firewalls (Computer Science), SQL Server Management Studio (SSMS), Vmware - **Published:** September 11, 2026 - **Apply:** https://www.apply4u.co.uk/jobs/3rd-line-support-engineer/46552885 ## About the Role Our client, urgently needs a really strong, 3rd line Support Engineer for their End User Support team. Requirements for 3rd line / Escalation Engineer * 3 to 5+ years' experience in 3rd Line / Infrastructure support, preferably some time spent within an MSP environment. * Strong Microsoft 365, Entra ID and Azure knowledge. * Strong Windows Server, Active Directory, DNS, DHCP and Group Policy experience. * Good networking knowledge including TCP/IP, VPNs, firewalls and VLANs. * Experience with Hyper-V and/or VMWare virtualisation. * Experience supporting and troubleshooting Citrix DaaS / Citrix Virtual Apps and Desktops environments. * Good PowerShell scripting and automation skills. * Experience with SQL Server administration and troubleshooting desirable. * Strong understanding of backup, disaster recovery and security technologies. * Strong troubleshooting and problem solving skills. * Excellent customer-facing and communication skills. * Ability to work closely with AMs, Project Managers, Service Delivery and customer IT teams. Desirables (or willing to work towards) * Strong experience delivering Professional Services projects, migrations and technical implementations. * Experience working with Professional Services organisations, particularly accounting, legal or other regulated environments * Understanding of the specific technology, security, compliance and confidentiality requirements of accountancy and legal firms. * Ability to produce technical designs, implementation plans, migration plans and documentation. * Experience taking projects through discovery, design, implementation, testing and handover to BAU. * Ability to work independently and manage multiple technical projects and priorities. * Strong commitment to documentation, standards and delivering supportable solutions. * Ability to conduct technical discovery, identify risks and technical debt, and recommend appropriate solutions. * Relevant Microsoft, Citrix, VMware or ITIL certifications desirable. So, Who are we? We are the UK's fastest growing MSP. We have grown significantly from 30 to over 170 staff by a dynamic combination of organic growth through business wins to M&A. Seeking Engineers who live and breath Technology. It is NOT "just a job" to you. People who love problem solving, delivering solutions to customers and are passionate about technology as a business enabler. Hybrid working - 50% working from home 50% working from our Manchester office. 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