> Markdown version of [/jobs/ext/2841607-performance-data-manager](https://www.wearedevelopers.com/jobs/ext/2841607-performance-data-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Performance Data Manager - **Company:** OCS Group Limited - **Location:** Isleworth, UK - **Salary:** £51,996.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Data Analysis, Software Applications, Data Integrity, Microsoft PowerPoint, Data Logging - **Published:** September 11, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5877277866 ## About the Role * Knowledge and experience of facilities management in practice and in complex environments. * Extensive experience in a functional leadership position delivering services in an FM capacity. * Experienced in managing, handling and analysing data. * Competent in the use of IT applications i.e. Word, Excel and Power Point. * Strong, natural leadership with the ability to inspire and bring out the best in others. * Clear and confident communicator, able to engage diverse audiences using various formats. * Customer-focused, with a strong ability to understand client needs and mobilise resources effectively. * Energetic and enthusiastic, with a proactive approach to getting things done. * Able to perform under pressure and meet tight deadlines. * To be self-motivated and to be able to motivate others, to be reliable and to be able to act with responsibility. ## Description Reporting to the Account Manager and working as a core member of the account senior leadership team, this role is responsible for driving operational performance, data integrity, compliance, and customer engagement across the account. The post holder will provide oversight of service delivery performance, ensure governance and business continuity arrangements are robust, and lead the effective management of account data, reporting, and administrative functions., * Take ownership, manage and maintain the account data platform One Data World (ODW) to ensure accurate, real-time information is available to the appropriate customers to maintain transparency, addressing any inaccuracies in a timely fashion. * Evaluate and collate data for monthly, quarterly, annual reporting and business updates to the customer; attend customer forums and support the Account Manager to present data, ensuring documented action plans are implemented for any out of line situations; conduct adhoc reporting as requested. * Conduct data analysis to establish trends, provide insights and inform decision making. * Ensure delivery of an effective, efficient helpdesk service for the account, logging all reactive requests and scheduling planned and unplanned activities in accordance with the appropriate priorities, skills set and geographical location, tracking each task through successful completion, including all required remedial work and associated documentation. * Oversee the account administration and support function, ensuring purchase orders are raised accurately and in a timely fashion for issue to Supply Chain Partners. * Compliance and Business Continuity Planning * Lead and oversee the account compliance; ensure EMCOR UK deliver services which are compliant to the needs of the customer, contract scope and meet regulatory standards (FDA/MHRA/HSE). * Work in collaboration with the account team to ensure efficient and effective management systems of control are in place and maintained across the account. * Ensure adherence to all governing legislation and accreditation (eg.9001, 14001 and 18001). * Manage auditing and monitoring regimes associated with EMCOR UK and customer SSoW, SOPs, EOPs and other management systems. ## Related Videos - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [Decode Your People: Using PCM to Build High-Performance Teams](https://www.wearedevelopers.com/videos/100194-decode-your-people-using-pcm-to-build-high-performance-teams) - [Developers Communities in San Francisco - WeAreDevelopers LIVE from Corgi Cafe](https://www.wearedevelopers.com/videos/2144-developers-communities-in-san-francisco-wearedevelopers-live-from-corgi-cafe) - [Data Science on Software Data](https://www.wearedevelopers.com/videos/162-data-science-on-software-data) ## Related Articles - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Should Tech Managers Be Developers First? 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