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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Software Support Engineer - **Company:** Amcs - **Location:** UK - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Application Performance Management, Microsoft Azure, Software as a Service, Cloud Computing, Computer Engineering, Microsoft Office, SQL Databases, Working Model 2D, Grafana, Information Technology, User Identification - **Published:** September 11, 2026 - **Apply:** https://www.amcsgroup.com/careers/software-support-engineer-ms-sql-night-shift-211154/ ## About the Role * Experience in a customer facing role is essential. * You can operate independently as well as in a team. * You have excellent communication skills (written as well as spoke). You are not shy to keep asking questions to our customers to get to the bottom an issue. * Ability to vary communication based on the target audience (ex: SuperUser, IT, C-Level). * Strong understanding of the Microsoft Office Suite * Good understanding of Cloud Computing (Azure) or other SaaS software support. * You must have the ability to manage multiple workstreams (Calls and Support portal cases) and ensure all daily responsibilities are fulfilled * Ability to manage competing priorities working in a fast-paced environment. * You have excellent analytical skills. * Ability to query SQL databases to analyze underlying data in support of issue triage and resolution. * You are customer focused. Nice to Have * Bachelor's degree in Information Technology, Computer Science, Computer Engineering or equivalent experience * Experience in the Microsoft Azure portal, including Application Insights * Exposure to Grafana * Generic knowledge or experience about/with ERP software. * Experience with Waste & Recycling processes or industry. * Azure Fundamentals certification * ITIL v3 or v4 Foundations certification * Experience operating under an agile release delivery methodology. ## Description As a Software Support Engineer, you will be the first point of contact for customers, helping them resolve issues, answer questions, and get the most value from our solutions. You will combine technical troubleshooting, analytical thinking, and strong communication skills to deliver an exceptional customer experience. This role is ideal for someone who enjoys solving problems, investigating technical issues, and working directly with customers in a fast-paced SaaS environment. You're naturally curious, ask thoughtful questions, and stay focused under pressure. Most importantly, you take pride in helping customers succeed. What You'll Do * Provide first line support to customers for incidents / requests for AMCS customer base and ensure that all calls/responses meet AMCS Quality standards and KPI's. * Address and resolve incoming application questions and incidents from end users * Document all pertinent end user identification information and relevant support case informaion in our CRM database * Ability to perform root-cause analysis on recurring system issues * Record, track, and document the problem-solving process * Test fixes and perform post-resolution follow-ups to ensure adequate resolution of issues * Manage client issue calls, providing status across a portfolio of issues, * Hybrid working model that supports flexibility and collaboration. * Day 1 healthcare coverage for you and up to three dependents. * 25 annual leave days. * Transportation support through our shuttle service. * Free onsite meals and coffee. * Allowances and employee benefits designed to support your wellbeing. * Continuous learning and professional development opportunities. * Global collaboration and exposure across teams and regions. * The opportunity to work on technology that helps create a more sustainable future. ## Related Videos - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [5 steps for running a Kubernetes environment at scale](https://www.wearedevelopers.com/videos/88-5-steps-for-running-a-kubernetes-environment-at-scale) - [Valven Atlas: Engineering Intelligence That Delivers](https://www.wearedevelopers.com/videos/1660-valven-atlas-engineering-intelligence-that-delivers) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1520-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [The 12 Best Jobs for Software Engineers](https://www.wearedevelopers.com/magazine/401-the-12-best-jobs-for-software-engineers) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)