> Markdown version of [/jobs/ext/2841951-it-support-services-technician](https://www.wearedevelopers.com/jobs/ext/2841951-it-support-services-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Services Technician - **Company:** Percepta, Llc - **Location:** Glasgow, UK (Remote available) - **Experience:** Experienced - **Salary:** £34,000.0 - **Contract:** Permanent contract - **Skills:** Amazon Web Services, Microsoft Azure, Microsoft Outlook, CompTIA Network+, System Configuration, Issue Tracking Systems, Cloud Services, Data Logging, Office365, Guidewire PolicyCenter, Computer Equipment, Information Technology, User Administration, Servicenow - **Published:** September 11, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5878641912 ## About the Role * Associate degree or equivalent work IT experience. * CompTIA A+ desirable * CompTIA Network+ desirable * Mid-level experience of Help Desk or Desktop hardware and software experience in an corporate or call centre environment. * Experience with basic Network troubleshooting. * Experience with basic Azure, Cloud Services (AWS), and Telephony troubleshooting. * Experience with ticketing systems, preferably ServiceNow. Skills * Strong communication, customer service and organizational skills. * Strong problem resolution and decision-making skills. * Working knowledge of Windows 10/11. * Working knowledge of Outlook and Office365. * A good listener with a proven ability to build relationships with all levels of staff. * Strong time management skills, attention to detail and outstanding follow-up skills. * The ability to work well under pressure with tight deadlines. Travel * Travel Requirements: Up to 5% travel may be required for this role. Therefore, candidates must hold a full, valid UK driving licence and have access to reliable transportation. ## Description The IT Support Technician provides first and second-line technical support, acting as the primary point of contact for end users to ensure a high level of customer satisfaction. The role involves logging, tracking, and resolving Service Desk requests, managing user access and system permissions, and escalating issues where necessary while maintaining ownership through to resolution. Working in line with documented procedures, the Technician also supports a range of administrative and operational IT tasks as directed by the IT Manager. During a Typical Day, You'll * Provide Tier 1 and Tier 2 technical support using phone, ticketing systems, and chat tools. * Accurately log, document, and track incidents in ServiceNow or other required systems. * Carry out daily operational checks and monitor system performance to ensure availability before production hours. * Deliver local IT support including hardware setup, imaging, upgrades, repairs, asset management, and PC relocations. * Administer or support user access management, including ID creation and application permissions. * Work flexibly across IT support shifts, including participation in on-call cover, while escalating complex issues appropriately and supporting a collaborative team environment. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [CountrPT: Startup Product Presentation](https://www.wearedevelopers.com/videos/1161-countrpt-startup-product-presentation) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [Build Delightful Mobile Experiences with Kotlin, Realm, and Atlas Device Sync](https://www.wearedevelopers.com/videos/694-build-delightful-mobile-experiences-with-kotlin-realm-and-atlas-device-sync) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)