> Markdown version of [/jobs/ext/2842095-it-supporter](https://www.wearedevelopers.com/jobs/ext/2842095-it-supporter). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT-Supporter

- **Company:** shoob.de
- **Location:** Düsseldorf, Germany
- **Salary:** €36,000.0 - €50,500.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Issue Tracking Systems, Microsoft Office
- **Published:** September 11, 2026
- **Apply:** https://www.xing.com/jobs/duesseldorf-it-supporter-153623170

## About the Role

* Ausbildung im IT Bereich (Fachinformatiker, IT Systemkaufmann/-frau etc.) oder Berufserfahrung
 * Erfahrung mit Windows Betriebssystemen und MS Office Produkten
 * ideal: Erfahrung im Support
 * von Vorteil: Erfahrung mit Ticketsystemen
 * Sichere Deutschkenntnisse (mindestens B2/C1)

## Description

* Qualifizierte Störungsannahme per Telefon und E-Mail zu Soft- und Hardwareproblemen
 * Priorisierung, Klassifizierung und Dokumentation der Störungen im Ticketsystem
 * Pflege und Dokumentation in der Wissensdatenbank
 * Fehleranalyse sowie Herbeiführung von Erstlösungen durch Remote Support
 * Weiterleitung von Störungen an nachgelagerte Supportbereiche


## Related Videos

- [Successful talent development in tech: A joint journey of executives and talents](https://www.wearedevelopers.com/videos/1497-successful-talent-development-in-tech-a-joint-journey-of-executives-and-talents)
- [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing)
- [Recruiting in 2025: Will AI Help or Take Over?](https://www.wearedevelopers.com/videos/1301-recruiting-in-2025-will-ai-help-or-take-over)
- [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company)
- [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age)
- [7 tips for releasing on a Friday afternoon: YouTrack to the rescue](https://www.wearedevelopers.com/videos/204-7-tips-for-releasing-on-a-friday-afternoon-youtrack-to-the-rescue)

## Related Articles

- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany)
- [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Jobs in Germany for Americans](https://www.wearedevelopers.com/magazine/423-jobs-in-germany-for-americans)