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# IT Help Desk Technician

- **Company:** Blueprint School Network, Inc.
- **Location:** Wilmington, DE, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Desktop Computing, Microsoft Office, Networking Basics, ServiceNow IT Service Management, Software Troubleshooting, Peripherals, Laptops
- **Published:** September 11, 2026
- **Apply:** https://delawareparkcasinoracing.applytojob.com/apply/Rq2IJ3Eteq/IT-Help-Desk-Technician?source=GS

## About the Role

* Must have access to reliable transportation. This position is on site only.
 * One (1) to two (2) years of IT support, help desk, desktop support, or related technical experience preferred.
 * Working knowledge of computer hardware, Windows operating systems, Microsoft Office applications, and basic networking concepts.
 * Strong troubleshooting, problem-solving, and interpersonal skills.
 * Ability to learn and support a variety of systems and applications.
 * Must be able to successfully complete the background check and licensing process, required by the Delaware Lottery.
 * Must exercise discretion and maintain confidentiality when handling sensitive information.
 * Must be able to wear the assigned uniform provided by Delaware Park.
 * Must be able to walk and stand for at least a full eight (8)-hour shift.
 * Must be able to lift up to 40 lbs. and push or pull up to 50 lbs.
 * Ability to bend, reach, pull, push, kneel, squat, and grasp as needed.
 * Must be able to work a flexible schedule based on business needs, including evenings, weekends, and holidays.
 * Must be able to work throughout the property in environments that may include extended walking distances, confined spaces, noise, music, varying lighting conditions, and varying temperatures

## Description

* Responds to IT service requests and support calls, troubleshooting and resolving basic hardware, software, application, and connectivity issues, or escalating them to the appropriate IT personnel.
 * Provides support for desktops, laptops, peripherals, and other end-user technology, including installation, configuration, and troubleshooting.
 * Handles routine user account administration, including account setup, access changes, and password resets.
 * Installs and supports standard software and applications.
 * Documents service requests, troubleshooting performed, and resolutions within the IT ticketing system.
 * Sets up and deploys technology for new and existing users.
 * Performs routine operational and system support tasks, including reports, backups, and troubleshooting as required.
 * Maintains IT equipment and asset inventory.
 * Communicates effectively and professionally.
 * Follows Company and departmental policies and procedures.
 * Performs all other duties as assigned.


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