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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # North America IT Operations Services Manager - **Company:** Prysmian Group - **Location:** Highland Heights, KY, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Information Technology Audit, IT Management, Information Technology Operations, SAP (Applications), IT General Controls (ITGC), Information Technology, SAP S/4HANA - **Published:** September 11, 2026 - **Apply:** https://prysmiangroup.wd3.myworkdayjobs.com/Careers/job/Highland-Heights-KY/North-America-IT-Operations-Services-Manager_R-30631-1 ## About the Role * Candidate must be a US person (US citizen or green card holder). * Bachelor's degree in Information Technology, Computer Science, or related field. * 7+ years of IT leadership experience with a focus on governance, compliance, and financial management. * Strong knowledge of regulatory frameworks (ITAR, Law 262, CMMC 2.0, HIPAA, HITRUST). * Excellent communication and stakeholder management skills. Preferred Skills * Experience with ERP systems (SAP S/4HANA). * Experienced with IT audit processes and risk management frameworks. * Ability to lead cross-functional teams and drive organizational changes. ## Description The North American IT Operations Service Manager is responsible for maintaining a robust IT governance framework that ensures compliance with regulatory, financial, and operational standards. This role oversees IT budgeting, audit readiness, adherence to compliance requirements, PMO, IT Service Management and leads a team of professionals to deliver governance and PMO excellence across the organization., * Governance, Risk, & Compliance + Enforce IT governance principles, policies, and methodologies to align IT initiatives with business objectives. + Ensure compliance with Military SAP standards, ITAR & CMMC regulations, and other applicable U.S. government requirements. + Maintain audit readiness for internal and external reviews, including Law 262 and IT General Controls. + Responsible for ERP application security for North America. * Budget Management + Lead the planning and execution of IT operating and capital expense budgets. + Monitor financial performance and ensure transparency and accountability for IT expenditures. * Program/Project Management Office (PMO) + Govern PMO standards, including project intake, prioritization, stage gates, and delivery methodology. * Partner with IT (local and headquarters) and business leaders to align the project portfolio and roadmap with strategic objectives, capacity, and budget. * Enforce project governance controls (e.g., change control, risk management, documentation, and post-implementation reviews). * Implement portfolio reporting and executive dashboards to track milestones, risks, dependencies, and benefits realization. * IT Service Management (ITSM) + Oversee total IT & Digital service delivery and daily support + Develop service delivery processes + Define clear KPI:s and monitor services * People Management + Lead, mentor, and develop a team of IT governance and PMO professionals, fostering a culture of accountability and continuous improvement. + Define team objectives, set performance goals, and conduct regular meeting cadence with team members. + Promote collaboration across IT and business units to ensure alignment and effective communication. ## Related Videos - [Independently together: how micro-applications improve developer experience + app performance](https://www.wearedevelopers.com/videos/452-independently-together-how-micro-applications-improve-developer-experience-app-performance) - [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Replacing Excel with SAP APIs & Python validation](https://www.wearedevelopers.com/videos/1944-replacing-excel-with-sap-apis-python-validation) - [Engineering/Manager Pendulum: Generating compound interest on your career](https://www.wearedevelopers.com/videos/100348-engineering-manager-pendulum-generating-compound-interest-on-your-career) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) ## Related Articles - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [10 Highest Paying Jobs in Austria](https://www.wearedevelopers.com/magazine/268-10-highest-paying-jobs-in-austria) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)