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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Solutions Engineer (Thermal) - **Company:** Insight Global - **Location:** Westerville, OH, United States - **Experience:** Expert - **Salary:** $140,000.0 - $170,000.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Data Centers, Monitoring of Systems, Software Deployment, Systems Architecture, Systems Integration, Reliability of Systems - **Published:** September 11, 2026 - **Apply:** https://dejobs.org/x/x/5CAFFCB0B1E3485C8767BAFAD6D97B16/job/ ## About the Role * Bachelor's degree in Mechanical Engineering, Electrical Engineering, Data Center Engineering, or a related technical discipline. * 5+ years of experience supporting customers in a technical, engineering, service, or solutions-focused role. * Experience troubleshooting complex technical systems and supporting customers through issue resolution. * Strong project coordination and stakeholder management experience. * Experience reading and interpreting: Electrical diagrams, Piping drawings, Engineering blueprints, System architecture documentation * Strong organizational, troubleshooting, and customer service skills. * Ability to travel 50% of the time to client sites (Texas & Louisiana) * Experience supporting data center infrastructure, cooling systems, or critical facility environments. * Background in thermal management, fluid systems, mechanical systems, or power infrastructure. * Experience with: Chilled water systems, Direct Liquid Cooling (DLC), CDUs, Heat rejection systems, Cooling infrastructure * Experience supporting AI, hyperscale, or modular data center deployments. * Familiarity with building monitoring systems, controls platforms, or BMS solutions. * Previous experience providing remote technical support and troubleshooting for field-deployed systems. ## Description Candidates will serve as the primary technical expert for OneCore (pre-fabricated data centers) Integrated Thermal Systems, supporting deployment, commissioning, startup, and troubleshooting activities. * Provide advanced technical support to customers, field teams, and service organizations, both remotely and onsite, to resolve complex thermal, cooling, and system integration issues. * Partner with Product Management, R&D, Engineering, and Service teams to deploy new technologies and drive successful implementation of AI-ready data center solutions. * Troubleshoot and optimize cooling infrastructure, including chilled water systems, fluid networks, CDUs, heat rejection systems, and monitoring/control platforms. * Support Factory Acceptance Testing (FAT), commissioning, quality assurance, and field deployment activities while ensuring customer satisfaction and system reliability. * Lead technical issue resolution, coordinate cross-functional stakeholders, and provide project oversight throughout the deployment lifecycle. * Develop and maintain technical documentation, troubleshooting guides, and deployment best practices to improve efficiency and reduce customer risk. * Analyze system performance data and fluid samples to identify potential issues and recommend corrective actions. * Mentor team members, share technical expertise, and contribute to continuous improvement initiatives. * Travel to customer sites as needed to support escalations, construction activities, commissioning efforts, and customer-facing technical discussions. Ideal Profile: A customer-facing technical leader with a background in thermal systems, cooling infrastructure, data centers, or critical power environments who can manage projects, troubleshoot complex issues, and effectively communicate with customers and internal stakeholders. ## Related Videos - [The Sustainability Race: AI's Promises, Pitfalls and Potential](https://www.wearedevelopers.com/videos/100155-the-sustainability-race-ai-s-promises-pitfalls-and-potential) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [100 times more frequent deployments: How did we create a high performance team?](https://www.wearedevelopers.com/videos/1069-100-times-more-frequent-deployments-how-did-we-create-a-high-performance-team) - [AI Agents & Agentic AI](https://www.wearedevelopers.com/videos/2017-ai-agents-agentic-ai) - [Building the Nervous System of AI - Michael Kagan (NVIDIA)](https://www.wearedevelopers.com/videos/2133-building-the-nervous-system-of-ai-michael-kagan-nvidia) - [Your next 10x engineer isn't in your city. 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