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# Help Desk Technician

- **Company:** Bastionpoint Technology LLC
- **Location:** Richmond, VA, United States
- **Experience:** Starter
- **Salary:** $45,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Computer Networks, Networking Basics, Cloud Services, Wide Area Networks, Wireless Access Point, Cloud Platform System, Firewalls (Computer Science)
- **Published:** September 11, 2026
- **Apply:** https://www.thejobnetwork.com/job/a166678c-98eb-45f1-bd97-a9de2efe2100/help-desk-technician

## About the Role

* 0-2 years of hands-on PC support or IT support experience
 * Confidence delivering excellent customer service in a fast-paced support environment
 * Strong communication skills, a positive attitude, and the ability to shift priorities quickly
 * General knowledge of hardware platforms, Microsoft 365, cloud services, and basic networking concepts
 * Strong organizational skills and the ability to follow tasks through to completion accurately
 * A willingness to continuously learn new technologies and develop technical skills
 * Valid driver's license and reliable transportation for occasional onsite client support

## Description

* Serve as a primary point of contact for client support, with a strong focus on phone-based troubleshooting (up to 6 hours per day)
 * Resolve high-volume Level 1 technical support issues quickly and effectively
 * Provide technical support for 100+ small to medium-sized businesses via phone and email
 * Troubleshoot issues across Microsoft 365, on-premise systems, and cloud environments
 * Assist with maintaining and supporting client networks including LAN/WAN, firewalls, wireless access points, and connectivity issues
 * Prioritize service tickets, manage client expectations, and deliver exceptional customer service
 * Accurately document issues, resolutions, and follow-up actions to maintain service quality


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