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# Help Desk Specialist

- **Company:** The Information Technology
- **Location:** Kalamazoo, MI, United States
- **Contract:** Permanent contract
- **Skills:** Computer Literacy, Data Security, Information Technology
- **Published:** September 11, 2026
- **Apply:** https://www.wmujobs.org/postings/5836/pre_apply

## About the Role

* Some college coursework from an accredited institution.
 * One year's relevant experience.
 * Strong interpersonal, written and verbal communication skills.

Desired Qualifications

 * Relevant industry certification., * Staff Compensation System pay grades and rates are available using the URL below:https://wmich.edu/hr/staffcompensation.

## Description

Salary Range Pay is commensurate with qualifications and experience, combined with an excellent benefits package.
Number of Vacancies 1
General Summary
Provides technical support to end users, while maintaining information technology standards and procedures and ensuring security of University systems.
Major Duties

 * Provides technical support to the University community and ensures the majority of issues are resolved and more complex issues are directed elsewhere.
 * Develops, tests and maintains a complex set of troubleshooting techniques to assist with numerous technology related issues.
 * Analyzes, documents and ensures all security risks are handled properly within the University security policies and procedures.
 * Provides support to students within the e-learning system. Ensures students can navigate, submit, view and complete all course content, including videos, assignments and presentations.
 * Instructs end-users on department and University policies governing computer usage and data security. Suggests policy modifications based on feedback from students, faculty and staff.
 * Responsible for communication to the campus community via email, text and blog regarding updates, upgrades and both scheduled and unscheduled outages.
 * Develops, implements and creates training documentation governing help desk activities, policies and procedures.
 * Participates in information technology projects and committees.
 * Responsible for reporting telecommunication issues. Serves as first line for all user-related phone calls.


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