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# IT support (laboratory)

- **Company:** Amazon.com, Inc.
- **Location:** Seattle, WA, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $73,450.0 - $132,775.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Computing Platforms, Computer-Generated Imagery, Desktop Computing, Linux, File System Permissions, Local Security Policy, Microsoft Office, Remote Access Technology, Software Deployment, System Testing, Backup and Restore, Peripherals, Computer Equipment, Windows Security, GXP
- **Published:** September 11, 2026
- **Apply:** https://www.careerjet.com/jobad/use42df1fd8ab784fdb34490e90ebea87d

## About the Role

Bachelor's degree with 2+ years of technical experience, OR

 - Associate's degree with 3+ years of technical experience, OR
 - High school diploma/equivalent with 5+ years of technical experience.
 - Strong experience with Windows operating systems and desktop support.
 - Ability to troubleshoot complex hardware, software, networking, and connectivity issues.
 - Strong customer service, communication, and problem-solving skills.
 - Ability to manage multiple priorities and projects within established timelines.
 - Comfortable working in a laboratory/controlled environment and following PPE and safety requirements.
Preferred Qualifications

 - Experience supporting scientific/laboratory instrumentation.
 - Experience in a Life Sciences, Pharmaceutical, Biotechnology, or Laboratory environment.
 - Experience with GxP, FDA, ISO, or other regulated environments.
 - Experience working in a validated/computerized systems environment.
 - Knowledge of Microsoft Office, networking, remote computing, backup systems, and Windows security.
 - Experience with system validation, change control, and compliance documentation.
 - Experience working directly with instrument vendors and laboratory users.
#LabComputingAnalyst #LaboratoryIT #LabIT #ITSupport #DesktopSupport #WindowsAdministration #SystemsAnalyst #LaboratorySystems #ScientificInstrumentation #LifeSciences #BiotechJobs #PharmaJobs #GxP #FDACompliance #ISO #SystemValidation #ComputerSystemsValidation #TechnicalSupport #ITJobs #SeattleJobs #SeattleTech #LabITJobs #LifeScienceJobs #Hiring #NowHiring, Are you experienced in managing Windows and Linux systems with a passion for building highly-available infrastructure at massive scale? Join us in driving cloud innovation and auto…

 + 13 hours ago

## Description

We are seeking a Lab Computing Analyst to provide technical IT support within a laboratory environment. The ideal candidate will have experience supporting Windows-based systems, laboratory computing environments, scientific instrumentation, instrument-controlled software, networking, and desktop hardware.
This role will work closely with laboratory users, instrument vendors, and infrastructure teams to maintain reliable and compliant lab IT environments., Implement, monitor, and provide technical support for laboratory IT environments integrated with scientific instrumentation.

 - Configure and support Windows-based computers, operating systems, desktop hardware, peripherals, and applications.
 - Support instrument-controlled software and troubleshoot instrument-related computer issues.
 - Perform computer imaging, system upgrades, software installations, and hardware troubleshooting.
 - Manage equipment onboarding, relocation, retirement, and inventory.
 - Administer Windows security, including user/group permissions, file/folder permissions, Group Policy, and local security policies.
 - Troubleshoot networking and connectivity issues involving laboratory systems and instrumentation.
 - Act as the primary technical support contact for instrument vendors.
 - Partner with client infrastructure teams to escalate and resolve complex technical issues.
 - Support system validation, change management, upgrades, and implementation activities.
 - Maintain accurate physical inventory of laboratory equipment, PCs, software, and related assets.
 - Ensure laboratory systems comply with applicable corporate IT, security, quality, and compliance requirements.
 - Provide technical support for software and hardware-related inquiries.
 - Prepare weekly engineering/service reports and participate in client meetings.
 - Support laboratory and enterprise IT initiatives as required.
 - Maintain required training and compliance related to health, safety, security, environmental, and operational requirements.


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