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# Experienced IT Support Technician

- **Company:** COASTAL COMPUTER CONSULTING, LLC
- **Location:** Brunswick, GA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Business Software, Computer Networks, Information Technology Consulting, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Network Troubleshooting, Network Architecture, Azure Active Directory, Service Pack, TCP/IP, Wireless Networks, Network Routers, ServiceNow IT Service Management, Software Troubleshooting, Firewalls (Computer Science), Gsuite
- **Published:** September 11, 2026
- **Apply:** https://www.wayup.com/i-j-Experienced-IT-Support-Technician-COASTAL-COMPUTER-CONSULTING-LLC-877181443684500/

## About the Role

Minimum 3 years of professional, hands-on experience in IT support, help desk, MSP, or a client-facing technical support role is required. Candidates without this experience will not be considered.
Proficiency with Windows operating systems
Working knowledge of networking concepts including TCP/IP, DNS, DHCP, and VPNs
Experience troubleshooting hardware, software, connectivity, printers, and common business applications
Strong troubleshooting and problem-solving skills
Ability to communicate professionally with clients in person, by phone, and remotely
Ability to explain technical issues clearly to non-technical users
A proactive, client-first attitude
Ability to work independently and manage multiple priorities
Ability to lift and carry equipment up to 100 lbs
Employment is contingent upon successful completion of a background check
Preferred Experience
Experience with any of the following is a plus:
Managed Service Provider (MSP) environments
Microsoft 365 administration
Active Directory and/or Microsoft Entra ID
Google Workspace
Business networking equipment, firewalls, and wireless networks
RMM, PSA, or IT ticketing platforms

## Description

Coastal Computer Consulting LLC is looking for an experienced IT Support Technician to join our growing team in Brunswick, GA. This is not an entry-level position, we're looking for candidates with a minimum of 3 years of hands-on, professional IT support experience. If you love technology, thrive on solving problems, enjoy working directly with clients, and have the professional experience to back it up, we want to hear from you!
Responsibilities
Provide hands-on technical support for hardware, software, and network issues
Diagnose and troubleshoot desktop, laptop, printer, and peripheral device problems
Install, configure, and maintain operating systems and business applications
Set up and support network infrastructure including routers, switches, wireless networks, and firewalls
Support Microsoft 365 and other common business technology platforms
Respond to help desk tickets and client service requests in a timely and professional manner
Provide both remote support and onsite support at client locations
Perform routine system maintenance, updates, and security patching
Document technical issues, resolutions, and IT procedures
Communicate technical issues clearly to both technical and non-technical users
Resolve 90%+ of client issues on first contact whenever possible
Maintain a 98%+ client satisfaction rating
Hit monthly goals with integrity, not shortcuts


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