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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Implementation Managers - **Company:** American Well Corporation - **Location:** United States (Remote available) - **Experience:** Experienced - **Salary:** $95,670.0 - $116,930.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Asana, JIRA, Software as a Service, Collaborative Software, Information Systems, Information Technology Consulting, EHealth, Microsoft Office, Microsoft Project, Microsoft Visio, Microsoft PowerPoint, Information Technology, Interactive Whiteboards - **Published:** September 11, 2026 - **Apply:** https://job-boards.greenhouse.io/amwell/jobs/4399862009 ## About the Role We are looking for highly motivated, intellectually curious, and collaborative professionals who are comfortable navigating ambiguity, solving complex problems, and learning quickly in a fast-paced environment., · Bachelor's degree in Business, Healthcare, Information Systems, Computer Science, or a related field, or equivalent professional experience. · 3+ years of experience leading SaaS implementations, customer onboarding, technology consulting, project management, or related customer-facing technology delivery roles. · Demonstrated ability to independently manage multiple concurrent customer implementation projects. · Strong customer-facing communication, presentation, and relationship management skills. · Excellent organizational and time management skills with the ability to prioritize competing responsibilities in a fast-paced environment. · Proven ability to think critically, solve complex problems, and adapt quickly to changing customer and business needs. · Strong intellectual curiosity and a desire to continuously learn new technologies, products, healthcare workflows, and business processes. · Experience facilitating customer meetings, documenting business and technical requirements, and driving projects through successful completion. · Ability to influence without direct authority while collaborating effectively across cross-functional teams. · Proficiency with Microsoft Office, including Excel, Word, PowerPoint, and Teams. · Experience with Visio, Miro, Monday.com, Microsoft Project, Jira, or similar collaboration and project management tools preferred. Other successful team members have backgrounds in one or more of the following areas: · SaaS software implementation and customer onboarding · Healthcare technology, healthcare operations, health plans, health systems, digital health, or health and wellness · Telehealth, EMR, EHR, HIE, or other healthcare technology implementations · Jira or similar project management and collaboration platform ## Description The Implementation Manager plays a critical role within Professional Services, leading the successful implementation of Amwell's telehealth platform for enterprise customers. In this client-facing role, you will manage complex SaaS implementations from project kickoff through successful production launch, partnering with customers to translate business objectives into scalable technical and operational solutions. Successful Implementation Managers combine strong project management skills with a consultative mindset. They build trusted relationships with customers, proactively manage risks, coordinate cross-functional teams, and guide organizations through the technical, operational, and workflow decisions required to successfully deploy digital care programs. People are our greatest asset and the reason our Professional Services organization succeeds. We are a collaborative team of problem solvers who embrace our core values of Customer First, One Team, and Deliver Awesome. As trusted advisors to our customers, we partner closely with Product, Engineering, Customer Success, Sales, and Support to deliver high-quality implementations that create lasting customer success Core Responsibilities · Independently lead multiple customer implementation projects of varying size and complexity from kickoff through successful production launch. · Own overall project success by managing scope, schedule, milestones, customer expectations, risks, and delivery throughout the implementation lifecycle. · Serve as the primary point of contact for customers during implementation, building trusted relationships through proactive communication, strategic guidance, and consistent execution. · Lead customer discovery sessions to understand business objectives, operational workflows, technical requirements, and success criteria while defining an implementation strategy aligned with customer goals. · Translate customer business requirements into scalable platform configurations while advising customers on implementation best practices and product capabilities. · Develop and maintain comprehensive project plans, ensuring deliverables, dependencies, timelines, risks, and action items remain on track. · Proactively identify project risks, remove delivery obstacles, and coordinate mitigation plans with customers and internal stakeholders. · Partner closely with Technical Services, Product Management, Engineering, Customer Success, Sales, Support, and other cross-functional teams to drive successful customer outcomes. · Effectively manage changing priorities, evolving customer requirements, and project scope while maintaining customer confidence and transparent communication. · Identify opportunities to improve implementation processes, documentation, tools, and best practices that enhance delivery quality and the overall customer experience. · Support customer growth initiatives by partnering with Customer Success and Sales on expansion opportunities, follow-on implementations, and ongoing customer success when appropriate., As part of Amwell's commitment to maintaining a secure and trusted hiring process, candidates for this role are required to complete an identity verification step through Greenhouse Identity Verification powered by CLEAR during the interview process. Identity verification is used solely to confirm a candidate's identity and help prevent fraud and impersonation within the hiring process. It is not a background check and does not independently determine hiring decisions. Because this role has been designated as requiring identity verification, completion of the verification process is a condition of continuing in the recruitment process. Candidates who do not complete the identity verification process will not be eligible to advance to subsequent stages of consideration for this role. Personal information collected as part of the identity verification process will be handled in accordance with applicable privacy laws and Amwell's Applicant Privacy Notice. https://business.amwell.com/company/privacy-notice-US-applicants, LinkedIn Profile Are you authorized to work in the U.S.?* Do you now, or will you in the future, require sponsorship for employment visa status (e.g., H-1B visa, etc.) to legally work in the U.S.?* What is your desired salary?* Identity Verification Notice* Select... As part of Amwell's commitment to maintaining a secure and trusted hiring process, candidates for this role are required to complete identity verification through Greenhouse Identity Verification powered by CLEAR during the interview process. Identity verification is used solely to confirm identity and help prevent fraud. It is not a background check and does not independently determine hiring decisions. By acknowledging above, you understand that identity verification is a mandatory requirement for this role. Candidates who do not complete the identity verification process will not be eligible to continue in the interview process. Additional information can be found on our website: US Applicant Privacy Notice Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Amwell's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. Gender Select... Are you Hispanic/Latino? Select... Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. 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