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# Technical Service Specialist

- **Company:** Leddy Group
- **Location:** Rochester, NH, United States
- **Experience:** Expert
- **Salary:** $70,000.0 - $80,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Computer-Aided Design, Computer Literacy, Microsoft Office, Modbus, Bacnet
- **Published:** September 11, 2026
- **Apply:** https://leddygroup.com/job-listing/technical-service-specialist-78352/

## About the Role

* High school diploma or equivalent required, associate degree in a technical major preferred
 * 3+ years of experience with HVAC systems, equipment, design, applications, and service
 * Strong customer service and communication skills
 * Computer proficiency in MS Office Suite and CAD
 * Ability to interpret mechanical, electrical, and architectural drawings as well as engineering specifications and design
 * Knowledge and understanding of boiler and water heater sequencing, building management systems, and building automation systems (BACNet, Lon Works, Modbus)

## Description

Katy Howard
Senior Staffing Manager

Katy joined the Seacoast market in 2022 and was promoted to Senior Staffing Manager in 2026. Prior to Leddy Group, Katy spent almost a decade as an assistant coach of women's basketball for Carnegie Mellon, SNHU, and UNH. She earned a B.A. in Human Services & Rehabilitation Studies from Assumption College and a Master's in Organizational Leadership from SNHU., * Provide documentation and technical support/troubleshooting for products including plumbing, electrical, gas, and venting

 * Help create technical service procedures and bulletin documentation
 * Attend field job sites for product support as required, and communicate feedback to sales, service, and engineering groups
 * Act as a liaison between technical support and engineering as new troubleshooting requirements become necessary
 * Participate in new product development process by attending product and service review meetings
 * Perform other related duties as assigned


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