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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Analyst - **Company:** California Department of Public Health - **Location:** Sacramento County, CA, United States (Remote available) - **Salary:** $59,220.0 - $104,880.0 - **Contract:** Temporary contract - **Skills:** Microsoft Word, Microsoft Excel, Multitier Architecture, Microsoft Windows, Graphics Software, Network Architecture, Network Connections, Microsoft PowerPoint, Security Software, Enterprise Software Applications, Cloud Platform System, Information Technology, Mobile Computing, Network Server - **Published:** September 11, 2026 - **Apply:** https://www.calcareers.ca.gov/CalHrPublic/Jobs/JobPosting.aspx?JobControlId=531338 ## About the Role In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: * Excellent written and oral communication skills * Demonstrated ability to think logically and creatively * Hands-on knowledge of state financial and payment processes * Knowledge of local, state, and federal grant programs * Ability to prepare and analyze budgets and invoices * High level of proficiency in Excel, Word and PowerPoint * Strong aptitude for learning technology platforms and tools * Flexibility and willingness to learn and thrive in an environment of change * Strong interpersonal and team building skills * Excellent customer service skills * Ability to manage multiple tasks and potentially conflicting priorities * Tactfulness, discretion and professional discipline * Demonstrated ability to act independently and as a successful team member ## Description Under the general direction of the Information Technology Manager I, the Information Technology Associate (IT Associate) is responsible for providing comprehensive technical support and IT services to the staff of the Governor's Office of Business and Economic Development (GO-Biz). This position plays a vital role in the daily operations of the organization by ensuring that technology systems function efficiently, securely, and in alignment with the business needs and strategic goals of GO-Biz. The IT Associate performs a broad range of journey-level responsibilities involving the analysis, installation, configuration, implementation, maintenance, and support of various information technology systems. These systems may include, but are not limited to, desktop and mobile computing devices, servers, network infrastructure, enterprise applications, cloud-based platforms, cybersecurity tools, and telecommunications systems. All duties are carried out in accordance with departmental policies, industry-standard best practices, and established service-level agreements (SLAs) to ensure timely and effective IT service delivery. The IT Associate functions as a primary technical resource in diagnosing and resolving complex issues related to hardware, software, network connectivity, and enterprise software solutions. This includes providing Tier I and Tier II support, managing service tickets, and escalating issues when necessary. The incumbent will contribute to the design, testing, and deployment of new IT solutions, with a focus on improving efficiency, reliability, and user experience across the organization. In addition to day-to-day support, the IT Associate will collaborate with cross-functional teams, external vendors, contractors, and end-users to identify technology needs, implement solutions, and ensure continuous improvement of IT services. This includes participating in project planning sessions, drafting technical documentation, and delivering end-user training or onboarding support as required. Occasional travel (up to 5%) may be required to support remote or off-site users, attend training sessions, or represent the IT team in meetings and project-related activities at other locations. Please note that this is a Limited Term position identified by the period listed above and may be extended and/or may become permanent through additional HR and Budget approval at the end of the original Limited Term period., The Governor's Office of Business and Economic Development (GO-Biz) serves as the State of California's leader for job growth and economic development efforts. GO-Biz offers a range of services to business owners including: attraction, retention and expansion services, site selection, permit streamlining, clearing of regulatory hurdles, small business assistance, international trade development, assistance with state government, and much more. The GO-Biz is committed to enhancing the workforce to improve California's job growth and economic development efforts, through a culture of diversity, equity, inclusion and belonging. All interested candidates are encouraged to apply. Special Requirements Exam Requirements: Unless you have transfer or reinstatement eligibility, please take the exam for this classification to obtain eligibility for this position. You can find all exams here: https://calcareers.ca.gov/CalHRPublic/Search/ExamSearch.aspx Educational Requirements:? If you are using education as your basis of meeting the minimum qualifications, you must provide school transcripts. Diplomas are not accepted in lieu of transcripts. Please review the minimum qualifications by clicking the?link under the?"Minimum Requirements" section above. Employment Application: Interested applicants must fill out the "Employment History" section of the?State Application (STD 678)?with all relevant experience?to be considered?for this position.?GO-Biz will not review attached resumes in lieu of the Employment History section of the State Application (STD 678). Failure to fill out the Employment History section of the State Application (STD 678) will?result in disqualification.? Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 9/21/2026 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply., The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: * Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. * Resume is optional. It may be included, but is not required. * Statement of Qualifications - All applicants must provide a Statement of Qualifications (SOQ) for the hiring manager's review. Failureto upload a SOQ responding to the information requested may result in disqualification.The SOQ must be in 12-point font, single-spaced, and no more than 2 pages in length. The SOQ must address the following innumerical order; do not consolidate responses: 1. Based on a review of the duty statement for this position, describe how your education, knowledge, and experience would qualify you for this position. 2. Provide a comprehensive, step-by-step onboarding process for a new employee that includes all the necessary IT procedures; the creation of the user's Microsoft 365 account, the assignment of appropriate roles, permissions, and licenses within the Microsoft 365 environment, imaging software used to prepare the new hire laptop, details on how the device is imaged, and the steps involved in deploying the laptop to the employee. 3. Describe a work assignment that demonstrates your ability to plan work, complete it on schedule, and communicate progress effectively with customers, teammates, and/or management. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. 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