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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Manager - **Company:** Robert Half - **Location:** Shelby, MI, United States - **Contract:** Temporary contract - **Skills:** Active Directory, Backup Devices, Business Systems, Configuration Management, Software Documentation, Microsoft Dynamics CRM, Computer Network Technologies, Computer Equipment, Information Technology, Cisco - **Published:** September 11, 2026 - **Apply:** https://jobs.mitalent.org/job-seeker/job-details/JobCode/407580499 ## About the Role * Hands-on knowledge of EDI, including transaction support, mapping, and customer or partner onboarding activities. * Proficiency with Microsoft Dynamics CRM and the administration of related commercial applications. * Strong technical background in Active Directory, Microsoft Windows, backup platforms, computer hardware, and Cisco-based technologies. * Familiarity with configuration management practices and structured system support processes. * Prior people leadership experience, including oversight of at least one direct report. * Ability to work cross-functionally with sales and other business teams to translate operational needs into effective technical solutions. Technology Doesn't Change the World, People Do.®, All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information., Bachelors Degree ## Description Description We are looking for an IT Manager to lead commercial systems operations for a wholesale distribution organization in Shelby, Michigan. This role partners closely with sales and customer-facing teams to support electronic transaction capabilities, streamline customer onboarding, and maintain reliable business systems. The position combines hands-on technical oversight with team leadership in a hybrid environment., * Lead the administration and performance of commercial systems that support customer transactions and business operations. * Partner with sales stakeholders to coordinate customer setup activities and ensure a smooth onboarding experience for electronic transaction workflows. * Oversee EDI processes, including mapping, configuration, troubleshooting, and ongoing support for trading partner connectivity. * Manage Microsoft Dynamics CRM and related platforms to maintain stability, usability, and alignment with business needs. * Direct day-to-day infrastructure support across Active Directory, Windows environments, hardware, backup solutions, and network technologies. * Supervise and support one direct report, providing guidance on priorities, execution, and career development. * Establish and maintain configuration standards, system documentation, and support procedures to improve consistency and service quality. * Collaborate with internal teams and external partners to resolve technical issues, implement enhancements, and sustain dependable system operations. Requirements - Experience leading business-facing IT systems within a distribution, supply chain, or similar operational environment. ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Hate organising your photos? 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