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# Technical Alignment Manager (Sr. IT Engineer at MSP) in Phoenix

- **Company:** Energy Jobline
- **Location:** Phoenix, AZ, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Active Directory, Amazon Web Services, Apple Mac Systems, Microsoft Azure, Domain Name System (DNS), Virtual Private Networks (VPN), Microsoft Office, Citrix Systems, Microsoft SharePoint, SQL Databases, Windows Desktop, Network Routers, Microsoft Power Automate, Sonicwall, Firewalls (Computer Science), Microsoft InTune, Information Technology, Cisco, Vmware
- **Published:** September 11, 2026
- **Apply:** https://www.energyjobline.com/job/technical-alignment-manager-sr-it-engineer-msp-phoenix-31622489

## About the Role

* Strong technical troubleshooting and problem-solving skills
 * Ability to translate IT into business terms for stakeholders at all levels
 * Detail-oriented, organized, and proactive mindset
 * Excellent documentation and communication skills
 * Team player with a customer-first attitude ("How can I help? Where do we go from here?")
 * Ability to manage multiple projects and priorities independently
 * Commitment to continuous learning and earning certifications

Experience & Skills

 * 7+ years in a technology support environment, with project design and delivery experience
 * Prior Managed Services Provider (MSP) experience strongly
 * Solid understanding of infrastructure, systems, and networks (hardware/software)
 * experience with:
*

 + ConnectWise, LabTech
 + Microsoft Intune, Microsoft Copilot
 + Azure and AWS
 + Windows Desktop/Server, Mac OS
 + Exchange, SQL, SharePoint, Office 365
 + Active Directory, Group Policies
 + DNS, VPN, WAN/LAN connectivity
 + Switches, routers, firewalls, and security solutions
 + Enterprise backup and business continuity solutions

Education & Certifications

 * Bachelor's degree in Computer Science, Engineering, or related IT field
 * Professional certifications a plus:
*

 + Microsoft (MCP, MCSA, MCSE)
 + CompTIA (A+, Network+)
 + Cisco CCNA
 + VMware VCP
 + Citrix CCEA/CCIA
 + SonicWALL CSSA

Work Environment & Travel

 * Some travel required
 * Occasional irregular hours or on-call rotation may be required
 * Must be able to lift and set up equipment as needed
 * Clean driving record and reliable vehicle required

## Description

The IT Systems Alignment (Technical Alignment Manager) is the trusted technical advisor for our clients. You'll dig deep into their operations, learn how they use technology, and make sure their IT environment is aligned with best practices, industry standards, and compliance requirements.

By maintaining a close technical relationship, you'll be able to:

 * Spot risks and technical gaps before they become problems
 * Recommend enhancements that improve cybersecurity, performance, and user experience
 * Drive proactive service and planning that reduces reactive support costs
 * Provide big-company IT solutions to help small businesses succeed

This is a hands-on, proactive role where you'll work directly with clients, vendors, and teammates to create long-term technical success.


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