> Markdown version of [/jobs/ext/2846905-ai-engineer](https://www.wearedevelopers.com/jobs/ext/2846905-ai-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # AI Engineer - **Company:** Sidram Technologies LLC - **Location:** Santa Clara, CA, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** JavaScript (Programming Language), Computer-Aided Design, Application Programming Interfaces (APIs), Artificial Intelligence, User Authentication, Data Infrastructure, Software Design Patterns, Python (Programming Language), OAuth, Open Source Technology, Search Technologies, Software Engineering, Systems Integration, TypeScript, Datadog, Large Language Models, Snowflake, Multi-Agent Systems, Prompt Engineering, Low Latency, Graphql, Virtual Agents, Api Design, Restful APIs, Automation Anywhere, Servicenow - **Published:** September 11, 2026 - **Apply:** https://www.thejobnetwork.com/job/10a747e7-fe77-4713-a13a-b4ed12d05a0e/ai-engineer ## About the Role 6+ years of software engineering experience, with 2+ years focused on AI/ML, NLP, or applied LLM integration. Hands-on experience with ServiceNow platform development (scoped apps, scripted REST APIs, Flow Designer, Integration Hub). Experience building or consuming MCP servers (Model Context Protocol) - understanding of tool schemas, resource patterns, and prompt routing. Working knowledge of Now Assist, AI Agents, or similar ServiceNow AI features (skill authoring, AI Search, Virtual Agent). Proficiency with LLM APIs and prompt engineering (Claude/Anthropic, OpenAI, or equivalent). Strong skills in JavaScript/TypeScript, Python, and REST/GraphQL API design. Experience with RAG architectures, vector databases, and knowledge grounding techniques. Understanding of authentication and security patterns (OAuth 2.0, API keys, ACLs, domain separation). Preferred Qualifications Experience authoring Claude skills (SKILL.md pattern) and building AI-powered artifacts/applications. Familiarity with Anthropic's tool-use and function-calling paradigms. Hands-on experience with Snowflake, EDP, or ServiceNow's data platform stack. Experience with WalkMe, UXA, Performance Analytics, or other ServiceNow analytics tools. Background in customer success, support, or CSM domain workflows. Contributions to open-source AI tooling, MCP ecosystem projects, or developer communities. ServiceNow certifications (CSA, CAD, CIS-CSM) are a plus. ## Description Now Assist Skills & AI Agents: Now Assist Skills & AI Agents Design, develop, and deploy custom Now Assist skills using ServiceNow's AI skill framework. Build and configure AI Agents and Agentic AI workflows on the Now Platform (topic orchestration, action steps, guardrails). Extend Now Assist capabilities with domain-specific prompts, grounding rules, and RAG-based knowledge retrieval. MCP Server Development: MCP Server Development (ServiceNow-side) Architect and implement MCP (Model Context Protocol) servers that expose ServiceNow data and actions to external AI models. Design tool schemas, resource endpoints, and prompt templates following the MCP specification. Ensure secure, performant, and well-documented MCP interfaces for ServiceNow tables, workflows, and APIs. Claude Skills & Connectors: Claude Skills & Connectors Author Claude skills (SKILL.md-based) that leverage ServiceNow data via MCP connectors, Snowflake, and REST APIs. Build Claude connectors that interface with ServiceNow MCP servers to enable agentic task execution (e.g., record creation, case triage, data lookups). Develop multi-step AI workflows combining Claude tool use, search, and ServiceNow actions. Platform Integration & Architecture: Platform Integration & Architecture Integrate AI capabilities into UIB portals, workspaces, and custom apps Collaborate with cross-functional teams to define AI feature roadmaps and technical standards. Build evaluation frameworks and observability tooling for AI skill quality, latency, and accuracy. Innovation & Evangelism: Innovation & Evangelism Stay current with advances in AI orchestration (MCP, function calling, tool use, multi-agent systems). Prototype new AI-powered experiences and present POCs to leadership. Contribute to internal knowledge bases, design patterns, and developer enablement for AI adoption. ## Related Videos - [Debugging in the Dark](https://www.wearedevelopers.com/videos/1658-debugging-in-the-dark) - [Putting the Graph In GraphQL With The Neo4j GraphQL Library](https://www.wearedevelopers.com/videos/257-putting-the-graph-in-graphql-with-the-neo4j-graphql-library) - [Keeping applications secure by evolving OAuth 2.0 and OpenID Connect](https://www.wearedevelopers.com/videos/100152-keeping-applications-secure-by-evolving-oauth-2-0-and-openid-connect) - [Coffee with Developers - Maria Apazoglou](https://www.wearedevelopers.com/videos/1209-coffee-with-developers-maria-apazoglou) - [Software Engineering Social Connection: Yubo’s lean approach to scaling an 80M-user infrastructure](https://www.wearedevelopers.com/videos/1583-software-engineering-social-connection-yubo-s-lean-approach-to-scaling-an-80m-user-infrastructure) - [GraphQL + Apollo + Next.js: A Lovely Trio](https://www.wearedevelopers.com/videos/311-graphql-apollo-next-js-a-lovely-trio) ## Related Articles - [MLOps And AI Driven Development](https://www.wearedevelopers.com/magazine/82-mlops-and-ai-driven-development) - [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [From Prototype to Production: Build AI Agents with This Free 4-Course Learning Path](https://www.wearedevelopers.com/magazine/655-from-prototype-to-production-build-ai-agents-with-this-free-4-course-learning-path) - [9 Claude Code Skills to Speed Up Your Workflow](https://www.wearedevelopers.com/magazine/740-9-claude-code-skills-to-speed-up-your-workflow) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production)