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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Field Technician - **Company:** NIN LLC - **Location:** Fairburn, GA, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Windows, BitLocker Drive Encryption, Microsoft Outlook, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, IP Addressing, Virtual Private Networks (VPN), Microsoft Office, System Center Configuration Manager, Remote Service Software, Microsoft SharePoint, Software Engineering, TeamViewer, EndPointSecurity, Remote Desktop Protocol (RDP), Workspace ONE, Tablet Computers, Microsoft InTune, Microsoft Onedrive, Falcon Platform, Patch Management, Laptops, U-Boot, Servicenow, ManageEngine, User Accounts - **Published:** September 11, 2026 - **Apply:** https://www.thejobnetwork.com/job/afd29643-7034-478d-af01-27c18ad30c48/it-field-technician ## About the Role The Deskside support member should have strong technical knowledge and hands-on experience with the following technologies: * ITIL & Ticketing System Familiarity * Microsoft Client OS (Win10, 11) * Basic network configuration and troubleshooting (static IP, DHCP, DNS) * Microsoft 365 Support * Print and File share services, * Over 5 years of hands-on experience in desktop support and end-user computing. * Skilled in Microsoft Windows OS (Windows 10/11) administration, deployment, and troubleshooting. * Proficient in Microsoft 365 support (Outlook, Teams, OneDrive, SharePoint, Office apps). * Strong experience with endpoint security tools like Defender for Endpoint, CrowdStrike, BitLocker, and secure boot. * Experienced in using tools like SCCM, Intune, Workspace ONE, and ManageEngine for system management and remote support. * End-to-end knowledge of desktop/laptop lifecycle - from build and deployment to maintenance and decommissioning. * Provide support for hardware (PCs, printers, scanners, smartphones) and software issues, including VPN troubleshooting. * Comfortable with remote support tools such as RDP, TeamViewer, AnyDesk, and enterprise solutions. * Capable of documenting solutions and creating user-friendly knowledge base articles. * Work collaboratively with IT teams to maintain a stable and efficient desktop environment. * Experienced in working in a global delivery model with strong communication, analytical, and time management skills. * Proactive, detail-oriented, and passionate about improving end-user experience through reliable IT support., * ITIL V4 Foundations * MD-102: Endpoint Administrator * Microsoft 365 Certified: Fundamentals - MS-900 * ## Description * General support and troubleshooting for all CSX technology devices * Remote and/or onsite end-user support for all technology-related items * Assist with device install, replacement, and refresh as needed (including desktops, laptops, tablets, mobile devices, scanners, and printers) * Document ServiceNow incidents assigned to the support team * Coordinate and assist with field-focused technology app/tool testing and implementations, which may include end-user training * Mobile Operations Command Center (MOCC) Support o Assist TFO Team with quarterly maintenance on MOCC o Provide on-site end-user support when MOCC is deployed * Site surveys o Regular walkthrough at field locations o Perform checks of technology devices and connectivity o Identify unused and/or underutilized devices for possible reclaim ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Robots are coming into the wild! 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