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# LOA ADA Support

- **Company:** SHERPA LLC
- **Location:** Charlotte, NC, United States
- **Experience:** Expert
- **Salary:** $79,000.0 - $113,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Office
- **Published:** September 11, 2026
- **Apply:** https://www.careerjet.com/jobad/us4f0f3b83a2de33c38ffac06527b2d65b

## About the Role

* Bachelor's degree or 3+ years of experience supporting leave of absence inquiries
 * Working knowledge of federal and state leave regulations, including FMLA; familiarity with STD and ADA is a plus
 * Minimum of 3 years of experience in a customer support capacity
 * Strong verbal communication and active listening skills
 * Excellent organizational skills with strong attention to detail
 * Proven ability to manage multiple priorities in a fast-paced, high-volume environment
 * Strong analytical and problem-solving skills
 * Proficiency in Microsoft Office (Excel, Word, Teams, Office 365)

## Description

The Leave of Absence Administrator supports managers and associates by administering Family Medical Leave and other leave programs, ensuring compliance with company policies and federal/state regulations. This role serves as a primary point of contact for leave-related inquiries while managing documentation, case tracking, and system updates in a high-volume, fast-paced environment.

 * Administer Family Medical Leave (FMLA) and other applicable leave programs, ensuring compliance with company policies and regulatory requirements
 * Manage high-volume inbound calls while handling multiple tasks and competing priorities
 * Capture and document leave-related information within CRM and Absence Tracker systems
 * Research and resolve discrepancies between associates and leave requests
 * Review file notes and clearly explain leave processes to associates and managers
 * Compile employee data and submit required documentation for state leave programs
 * Complete associated leave tasks, including managing Helix cases and organizing documentation within the Absence Tracker system
 * Communicate leave updates and changes via phone, case management systems, and email
 * Maintain accurate records and ensure timely follow-up on all leave-related matters, * Non-Local Candidates: Please note that you are competing with local candidates who don't require relocation expenses and can start quickly, so let us know if you have plans to move to the area soon.
 * Candidates for all Sherpa opportunities must be authorized to work in the United States.
 * Sherpa is an Equal Opportunity Employer., The Senior IT User Support Specialist provides day-to-day technical support to employees for a range of hardware and software related systems. Working under direct supervision, thi…
 + 19 hours ago
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