> Markdown version of [/jobs/ext/2847952-it-support-specialist](https://www.wearedevelopers.com/jobs/ext/2847952-it-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** M N I Inc - **Location:** Evanston, IL, United States - **Experience:** Starter - **Salary:** $45,760.0 - $49,920.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Backup Devices, VoIP, Business Software, Software as a Service, Computer Networks, Databases, Database Queries, Disaster Recovery, Virtual Private Networks (VPN), Microsoft Office, Windows Servers, Scripting, Internet Protocol Telephony, Sonicwall, Information Technology, Laptops, User Accounts - **Published:** September 11, 2026 - **Apply:** https://www.thejobnetwork.com/job/502094ad-dcd1-4f3c-a3ce-251e55a818a2/it-support-specialist-entry-levelon-site ## About the Role * Doesn't need to know everything, but knows how to figure things out * Is comfortable researching, troubleshooting, and digging until the problem is solved * Wants exposure to real-world IT systems, not just tickets and scripts * Takes pride in being the person others rely on when something isn't working * Understands that good IT support is a mix of technical skill, communication, patience, and follow-through, MNI is primarily a Microsoft-based organization with Windows 11 PCs, Microsoft Office/Microsoft 365, Windows servers, Active Directory, printers, VOIP phones, and SonicWall VPN access. You do not need to be an expert in all of these areas on day one, but you should be eager to learn them., * Strong problem-solving ability and persistence * Willingness to learn and research unfamiliar issues * Attention to detail and follow-through * Clear communication skills and good judgment when supporting employees * Friendly, patient, and professional demeanor * Ability to work independently while knowing when to ask for help * Respect for confidentiality, security, and responsible handling of company systems and data Helpful: * Familiarity with Windows 11 environments * Exposure to Microsoft Office/Microsoft 365, Active Directory, or basic Windows administration * Exposure to networking concepts, VPNs, SonicWall, printers, or VOIP phones * Basic knowledge of SQL, databases, websites, scripting, or automation * Technical coursework, degree, certification, lab experience, or hands-on personal IT projects ## Description But by getting real, hands-on experience across internal IT support, Microsoft systems, networking, security, and business applications?, This is a hands-on, day-to-day IT support role for our internal team and systems. You will handle many front-line support needs while receiving direction, backup, and mentoring from the IT Director and CTO. Core Responsibilities: * Provide technical support to employees in person, by phone, and by email * Set up, configure, and deploy Windows 11 PCs, laptops, monitors, and workstations * Troubleshoot hardware, software, connectivity, VPN, printer, VOIP phone, and office equipment issues * Assist with user accounts, permissions, passwords, email, and SonicWall VPN access * Help with onboarding and offboarding tasks for employees * Document issues, fixes, procedures, inventory, and recurring support patterns * Escalate more complex issues appropriately while still following through to resolution * Run daily invoicing and billing jobs Additional Exposure (as you grow): * Support Windows servers, Active Directory, file shares, security groups, and related systems * Assist with internal systems, databases, websites, and business applications * Participate in infrastructure, security, backup, patching, and disaster recovery processes * Help evaluate and recommend hardware, software, vendors, and process improvements, * Work directly with the IT Director, CTO, and internal team * Gain exposure to support, infrastructure, systems, security, and applications * Learn by doing, not just following scripts * Build a foundation for higher-level IT roles * Make a visible difference in a smaller company where people know and appreciate good support ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [WeAreDevelopers LIVE - Playing in Production](https://www.wearedevelopers.com/videos/100363-wearedevelopers-live-playing-in-production) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Should Tech Managers Be Developers First? Pros and Cons](https://www.wearedevelopers.com/magazine/327-should-tech-managers-be-developers-first-pros-and-cons) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [5 Step Guide to Managing New Job Expectations](https://www.wearedevelopers.com/magazine/343-5-step-guide-to-managing-new-job-expectations)