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# Helpdesk Specialist II

- **Company:** Dfuse Technologies, Inc
- **Location:** San Antonio, TX, United States
- **Contract:** Permanent contract
- **Skills:** Computer Networks, Databases, Network Diagrams, Network Service, Software Tools, Software Engineering, Automated Data Processing (ADP), Automated Information System (AIS)
- **Published:** May 16, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a996acbe6e2597e8

## About the Role

Do you have experience in Research?, Do you have a High school diploma or GED?, * HS Diploma with 4 years of relevant experience.(or 2 years experience with an Associates

degree, 0 years experience with a Bachelors degree or higher)

 * Must be U.S. Citizen
 * Department of Defense security clearance (ADP II Public Trust) or the ability to obtain one
 * Security+ Certified
 * CompTIA certification and enrolled in the CompTIA Continuing Education (CE) Program
 * Ability to work in a 24/7/365 environment including holidays
 * Familiar with Service Desk support methodology

Desired Qualifications:

 * CompTIA A+ certification or equivalent preferred
 * HDI certification or equivalent preferred
 * Relevant technical certifications preferred
 * Familiar with ITIL

## Description

* Provides Tier I and II technical software, hardware and network problem resolution for clients by

performing problem diagnosis and guiding users through step-by-step solutions or may provide
expertise to solve first and second tier technical support issues for end-users of the organization's
products and services.

 * Uses automated information systems to analyze routine situations.
 * Reviews incoming requests, both computer generated and verbal, sort, code and may prioritize

for proper action.

 * Resolves problems or contacts more senior technical support as necessary.
 * Supports users by fulfilling individual requests for information and/or training in the utilization of

the various databases available.

 * Conducts technical research for source of information required in support of request for

information related to ongoing programs and proposal efforts.

 * Maintains network diagrams and circuit records.
 * Instructs users in the use of PCs and networks. May perform basic PC, PBX, and network

software programming.

 * Interacts with other team members, such as network services, software engineering, and/or

applications development to restore services and/or identify and correct the core problem.


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