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# Help Desk/Desktop Support Analyst

- **Company:** Robert Half
- **Location:** Chandler, AZ, United States
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Business Software, Identity and Access Management, Issue Tracking Systems, Connectivity Problems
- **Published:** September 11, 2026
- **Apply:** https://dejobs.org/x/x/ACD3DCCE37274E55A5674C63BF28B0F0/job/

## About the Role

* Document troubleshooting steps, recurring issues, and resolutions to improve support efficiency and knowledge sharing Requirements * Prior experience in a desktop support, service desk, or help desk role providing end-user technical assistance

 * Working knowledge of Microsoft Windows environments, including Windows 10 support and troubleshooting

 * Familiarity with Active Directory for basic user account and access management tasks

 * Ability to diagnose and resolve routine hardware, software, and connectivity problems

 * Experience handling support tickets with strong attention to detail and timely communication

 * Strong customer service skills with the ability to explain technical information clearly to non-technical users Technology Doesn't Change the World, People Do.®

## Description

Description We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for end users in Chandler, Arizona. This role focuses on resolving desktop, system, and access-related issues while delivering responsive service in a detail-oriented office environment. The ideal candidate is comfortable troubleshooting Windows-based technology, managing support requests efficiently, and helping employees stay productive through timely issue resolution.

Responsibilities:

 * Deliver second-level desktop and help desk support for hardware, software, and user access concerns across the office

 * Investigate and resolve technical issues involving Windows workstations, peripherals, and common business applications

 * Manage incoming service requests through the ticketing system, ensuring accurate updates, prioritization, and follow-through

 * Support account-related tasks such as password assistance, permissions updates, and basic administration within Active Directory

 * Set up, configure, and maintain desktop and laptop equipment for employees and new hires

 * Escalate complex incidents when needed and collaborate with internal teams to restore service as quickly as possible


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