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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Infrastructure Engineer/IT Operations Engineer - **Company:** Adecco - **Location:** Stokes, NC, United States - **Contract:** Permanent contract - **Skills:** Active Directory, Backup Devices, Cloud Computing, Cyber Security, Data Centers, Message Transfer Agent, Microsoft Exchange Server, Hyper-V, Information Technology Operations, Storage Area Network (SAN), Network Security, Microsoft Office, Windows Servers, NetApp Applications, Virtualization Technology, Backup and Restore, Virtual Environment, Information Technology, Network Server, User Accounts, Vmware - **Published:** September 11, 2026 - **Apply:** https://computerjobs.com/us/en/mob/job/5AA39D063AF625B561 ## About the Role * 3rd Line IT Infrastructure support * Mainly Business-as-Usual: Routine IT operations and maintenance. * Office 365: Proficiency in managing and troubleshooting Office 365. * Microsoft Exchange: Experience with email server management. * Data centres: Knowledge of data centre operations and management. * Windows Server (2012, 2016, 2019): Ability to support these versions at an advanced level. * Virtualisation knowledge (eg, VMware, Hyper-V): Understanding and managing virtual environments. * Storage concepts (eg, SAN, Nimble, NetApp): Familiarity with storage solutions and technologies. * Backup technologies: Experience with data backup and recovery solutions. * Patching: Knowledge of applying updates and patches to systems. * Active Directory: Proficiency in managing user accounts, permissions, and network resources. This is a truly excellent opportunity to join an innovative and forward-thinking organisation, with excellent job security and team environment. ## Description Are you an IT Infrastructure Engineer/IT Operations Engineer (3rd Line Engineer) who is looking for a new challenge in a forward thinking and innovative organisation?, Adecco Public Sector's client in Stoke is looking to grow their team by hiring a new IT Infrastructure Engineer/IT Operations Engineer to join their 3rd line support team. You will supporting several thousand users by both resolving 3rd line BAU support tickets passed on by the 1st or 2nd line support teams, whilst also having the opportunity to be involved in some exciting infrastructure improvement projects on the horizon, as the organisation looks to innovate with modern technologies and solutions., You will be part of a team who has responsibility for the organisation's critical Servers, storage area network infrastructure and Cloud technologies. You will be resolving escalated issues and tickets by the first and second line IT support teams and be responsible for using your technical specialism to resolve these tickets, dependent on their severity and priority. You will support the design, specification, installation & configuration of new server, storage, network security and Cloud technologies, whilst also being responsible for the security, optimisation, availability, storage, backup & retrieval & general safe keeping of all the organisation's electronic data in line with the IT security policy You will also be asked to support infrastructure upgrade projects and be given the opportunity to receive training in new technologies where required. There is also the responsibility to perform research into new and upcoming technologies, in order to determine their impact or possible enhancement of planned or existing IT services You will manage the design, specification, installation & configuration of new server, storage, network security and Cloud technologies, whilst also being responsible for the security, optimisation, availability, storage, backup and retrieval and general safe keeping of the organisation's electronic data, in line with the IT security policy. ## Related Videos - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [The Sustainability Race: AI's Promises, Pitfalls and Potential](https://www.wearedevelopers.com/videos/100155-the-sustainability-race-ai-s-promises-pitfalls-and-potential) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Building the Nervous System of AI - Michael Kagan (NVIDIA)](https://www.wearedevelopers.com/videos/2133-building-the-nervous-system-of-ai-michael-kagan-nvidia) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)