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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # District Technology Support Specialist - **Company:** Community Consolidated School District #21 - **Location:** Tinley Park, IL, United States - **Experience:** Experienced - **Salary:** $50,960.0 - **Contract:** Permanent contract - **Skills:** Microsoft Access, Microsoft Windows, Apple IOS, Apple Mac Systems, Software Applications, Chrome OS, CompTIA Network+, Network Connections, Web Applications, Build Management, Gsuite - **Published:** September 11, 2026 - **Apply:** https://k12jobspot.com/Job/5707686 ## About the Role QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals, * Bachelor's Degree or two years related work experience. * Experience training and assisting adults with the use of technology preferred. * Experience with and ability to demonstrate an understanding of technology applications within an educational environment preferred. MANAGEMENT SKILLS * Experience managing multiple projects. * Proven ability to prioritize work using establishedcriteria. TECHNOLOGY SKILLS * Thorough understanding of Microsoft Windows, MacOS, iOS, and ChromeOS operating systems required. * Ability to learn, demonstrate proficiency in, and instruct others in computer. * Previous experience with web-based applications preferred. * Proficiency with equipment maintenance and repair preferred. * Proficiency with software applications, including but not limited to Microsoft 365, Google Workspace, and Apple software applications. * General understanding of mobile device management systems. * CompTIA Network+ certification or comparable experience preferred. ENGLISH LANGUAGE SKILLS: * Excellent communication skills required. * Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations. * Ability to write reports, correspondence, and procedure manuals. * Ability to effectively present information and respond to questions from teachers, administrators, School Board members, students and the public. MATHEMATICAL SKILLS * Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals in all units of measure. * Ability to calculate rates, ratios, and percentages and to draw and interpret bar graphs. OTHER SKILLS: * Maintain confidentiality. * Ability to prioritize and schedule work effectively. * Ability to meet schedules and timelines. * Ability to establish and maintain effective working relationships. * Ability to travel between district buildings as required. * Maintain regular attendance and punctuality. REASONING ABILITY * Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. * Ability to deal with problems involving several concrete variables in standardized situations. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met ## Description Building Level Management Each District Technology Support Specialist will be assigned to a district school to support along with other district-level duties. * Create, resolve, escalate, and close Help Desk tickets using the Help Desk management system. * Document all troubleshooting steps and resolutions for future reference using Knowledge Base Solutions. * Provide technology support for staff and students. * Provide training to end users as related to technology. * Restore and migrate user data. * Maintain, analyze, troubleshoot, and repair computers, peripherals, network connectivity, and printers as assigned. * Maintain an inventory of technology equipment assigned to the designated building. * Maintain mobile device management for the designated building. * Maintain users in Microsoft 365. * Maintain users and devices in Google Workspace. * Provide support for all district testing, including but not limited to IAR, MAP, ACCESS, and other assessments. * Provide, maintain, and troubleshoot network connectivity. * Maintain building specific email lists * Oversee the management of building specific equipment, including: o Repair and maintenance o Distribution and removal * Monitor technology operations and report areas of need and concern * Provide support for audiovisual equipment, including projectors, document cameras, and sound systems. * Assist the Network Specialist with the District LAN and WAN. * Maintain ongoing organization and cleanliness in assigned computer areas. * Work extended and flexible hours as needed. * Other duties as assigned. District Level Management Each District Technology Support Specialist will be assigned one or more of the following district-level duties. * Manage the build and deployment of computer images (Windows and/or Mac). * Manage the build and deployment of mobile device profiles (iOS and/or ChromeOS). * Manage District Print Management Program. * Manage District filter access. * Manage District copier Fleet. * System administrator responsibilities for Microsoft 365. * System administrator responsibilities for Google Workspace. * System administrator responsibilities for the Comcast VoiceEdge phone system. * Provide technology support for the administration center. * Provide technology support for office staff. * Provide Assistive Technology support. * Provide administrative application support. * Provide Educational application support. * Provide support to assist other departments, including curriculum, student services, business, buildings and grounds, and communications. *Monitor, order, and replace of consumable supplies. *Other duties as assigned. ## Related Videos - [You’re a great coder? 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