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# Cloud Computing Specialist

- **Company:** Seneca Resources
- **Location:** New York, NY, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Confluence, JIRA, Microsoft Azure, Cloud Computing, Information Systems, System Configuration, OAuth, OpenID, Security Assertion Markup Language (SAML), Simple Object Access Protocol (SOAP), Systems Integration, Cloud Platform System, Delivery Pipeline, Git, Information Technology, Software Version Control, ServiceNow Customer Service Management, Jenkins, Servicenow
- **Published:** September 11, 2026
- **Apply:** https://senecahq.com/wp-content/plugins/bullhorn-oscp/#/jobs/46764

## About the Role

* ServiceNow CIS-CSM Certification
 * 4+ years hands-on ServiceNow administration and development experience, including 2+ full CSM implementations
 * Proficiency in ServiceNow configuration, customization, and integration (Flow Designer, Integration Hub, Business Rules, Scripts, APIs)
 * Strong experience in reporting & Performance Analytics, security & governance, and data modeling
 * Knowledge of system integrations via REST/SOAP, OAuth2, SAML/OIDC, and secure authentication methods
 * Excellent problem-solving, communication, and collaboration skills
 * Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent

Preferred/Nice-to-Have:

 * Experience with Service Portal, Virtual Agent, Community portals, and Workforce Optimization for CSM
 * Integration with ITSM, Field Service, CRM, or contact center platforms
 * Knowledge of CI/CD pipelines (Azure DevOps, Jenkins), Source Control (Git)
 * Security and compliance awareness (SOC2, ISO 27001)
 * Use of Jira, Azure DevOps, Confluence for project management and documentation

Success Indicators (6-12 Months):

 * Production-ready CSM platform reducing case resolution time and increasing CSAT scores
 * Deployment of role-based dashboards and Performance Analytics KPIs for operations and leadership
 * Established governance standards, coding practices, and reduced platform incidents

## Description

We are seeking a highly skilled Cloud Computing Specialist with expertise in ServiceNow Customer Service Management (CSM). This role involves designing, configuring, deploying, and supporting ServiceNow CSM solutions to enhance customer service operations. The successful candidate will lead end-to-end implementations, develop robust reports and dashboards, automate workflows, integrate systems securely, and ensure platform security and performance. This is a dynamic opportunity to work on impactful projects with a collaborative team in a fast-paced environment, with a mix of on-site work in New York City and remote flexibility.


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