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# Senior IT Specialist

- **Company:** POLYMARKET CLEARING LLC
- **Location:** New York, NY, United States (Remote available)
- **Experience:** Expert
- **Salary:** $120,000.0 - $180,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, JIRA, Bash Shell, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), OSI Models, Python (Programming Language), Networking Basics, Windows PowerShell, Runbook, Software Asset Management, TCP/IP, User Provisioning Software, Virtual Local Area Networks, Wide Area Networks, Wi-Fi Technology, Scripting, Okta, Firewalls (Computer Science), Microsoft InTune, Casper Suite, Zendesk, Servicenow, User Accounts
- **Published:** May 16, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=92e662b40c6cf788

## About the Role

Do you have experience in macOS?, * 5+ years of experience in IT support, helpdesk, or systems administration

 * Demonstrated experience managing and prioritizing tickets in a formal ITSM system (Jira Service Management, ServiceNow, Zendesk, or similar)
 * Working knowledge of networking fundamentals: OSI model, TCP/IP, DNS, DHCP, VLANs, firewalls, VPN
 * Proficiency supporting both macOS and Windows environments
 * Experience with MDM solutions (Jamf, Intune, or equivalent) and endpoint security tooling
 * Ability to work independently, self-manage priorities, and take initiative without waiting to be directed
 * Exceptional interpersonal and communication skills - you treat every interaction as a high-value customer experience
 * (Plus) Experience supporting trading, fintech, or high-availability business environments
 * (Plus) Familiarity with scripting for automation (Bash, PowerShell, Python)
 * (Plus) Prior experience as a lead support resource in a lean team

## Description

Polymarket is looking for an IT Specialist to serve as our primary on-site technology resource. This is a hands-on, high-visibility role requiring deep technical expertise paired with a white-glove service mindset. You'll own the helpdesk function end-to-end - from intake to resolution - while serving as the go-to technical resource for the entire office, including executives and senior leadership., * Own the full helpdesk lifecycle: intake, triage, prioritization, resolution, and closure of all support tickets; establish and enforce SLA targets

 * Provide white-glove, concierge-level support to executives and senior leadership
 * Troubleshoot and resolve hardware, software, and network-layer issues - LAN/WAN, DNS/DHCP, VPN, Wi-Fi, macOS/Windows, and peripheral failures
 * Administer user accounts, access provisioning, and endpoint management via MDM (Kandji, Okta, Intune)
 * Support onboarding and offboarding workflows including device imaging and account setup
 * Maintain and improve internal IT documentation, runbooks, and knowledge base articles
 * Manage hardware and software inventory; coordinate procurement and vendor relationships
 * Collaborate with engineering and infrastructure teams on escalated issues and cross-functional projects


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