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# POS Support Specialist - Remote/2nd Shift

- **Company:** Expert Technical Solutions
- **Location:** Marietta, GA, United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** Computer Networks, Payment Systems, Remote Service Software, Information Technology
- **Published:** September 11, 2026
- **Apply:** https://www.careerjet.com/job/us3c2bd84cf0dbc2087ae23a0b33028bd8/eaa

## About the Role

* Skills in maintenance, repair, troubleshooting, and remote service for electronic or computer systems.
 * Experience in restaurants or related industry
 * Experience in providing excellent customer service
 * Excellent communication and interpersonal skills both verbal and written
 * General understanding of computer networks, inclusive of devices, installation, and setup

## Description

Expert Technical Solutions has an outstanding opportunity for a POS Support Specialist with a fast-growing company in Marietta, GA.
This is a fully remote, Direct Hire opportunity offering competitive salary, excellent benefits, and growth opportunities!
Must be willing to work at least one weekend day and a 12:00 PM to 9:00 PM Eastern shift.
The POS Support Specialist will be responsible for remote maintenance, repair, and troubleshooting of point-of-sale and payment systems. This role will provide exceptional customer service and support to clients, ensuring their systems are running smoothly and efficiently and encouraging client retention., * Take full ownership of remote troubleshooting, maintenance, and repair of POS and payment systems.

 * Use ConnectWise Manage and ConnectWise Control RMM to log, track, and resolve issues.
 * Ensure customers receive timely and accurate support to minimize downtime.
 * Maintain high customer satisfaction by resolving tickets efficiently within SLA timelines.
 * Work with internal staff to be POC for support team escalations and training needs
 * Deliver high-touch support with proactive communication, white-glove issue resolution, and follow-through.


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