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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technology Support III - Incident Manager - **Company:** JPMorgan Chase & Co. - **Location:** Columbus, OH, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Monitoring of Systems, Operational Data Store, Information Technology - **Published:** September 11, 2026 - **Apply:** https://jpmc.fa.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/requisitions/preview/210784417 ## About the Role * A. 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services * Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support production support workflows with strong validation habits and awareness of data sensitivity. * Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and following operational and security expectations. * Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud * Experience in observability and monitoring tools and techniques * Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework Preferred qualifications, capabilities, and skills * Prior experience or expertise troubleshooting, resolving, and maintaining information technology services in a production or enterprise technology environment. * Strong critical thinking skills, including the ability to separate symptoms from root causes, ask effective questions, assess evidence, and make sound recommendations. * Demonstrated problem-solving ability with a practical, organized approach to diagnosing issues, documenting findings, and following through to resolution. * Comfort with public speaking, facilitation, and presenting technical or operational updates to groups in a clear, concise, and professional manner. * Curiosity, accountability, composure under pressure, attention to detail, and willingness to learn from incidents, peers, and operational feedback. * Working knowledge of incident, problem, and change management concepts, including escalation, impact assessment, post-incident review, and remediation tracking. ## Description As a Technology Support III team member in Employee Platforms Production Management, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience., * Provides end-to-end application or infrastructure service delivery and supports day-to-day maintenance of the firm's systems to ensure operational stability and availability * Uses enterprise-authorized AI capabilities within the work environment to speed up incident triage and trend analysis from operational signals, validating outputs and handling operational data according to sensitivity and security requirements. * Participate in incident response activities by gathering facts, assessing impact, documenting timelines, coordinating updates, and helping drive service restoration. * Execute assigned incident, problem, and change management procedures in alignment with operational, resiliency, audit, and control expectations. * Contribute to post-incident review, root cause analysis, action tracking, and recurrence prevention by documenting findings, validating evidence, and following through on assigned remediation items. * Assist in the monitoring of production environments for anomalies, address issues utilizing standard observability tools, and identify issues for escalation and communication while providing solutions to business and technology stakeholders * Analyze complex situations and trends to anticipate and solve issues while supporting incident, problem, and change management of full stack technology systems, applications, or infrastructure * Applies reuse-first, AI-assisted practices within incident/problem/change routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations. ## Related Videos - [APItoolkit: Using Merkle Trees and LLMs to Detect the UnDetectable in Software Monitoring](https://www.wearedevelopers.com/videos/1639-apitoolkit-using-merkle-trees-and-llms-to-detect-the-undetectable-in-software-monitoring) - [Dos and don'ts with react hooks. 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