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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tier 2 Application Support Engineer - **Company:** Vantage Point - **Location:** United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Data Analysis, Software as a Service, Databases, Data Integration, Relational Databases, Issue Tracking Systems, PostgreSQL, Windows Servers, Remote Access Technology, Salesforce.Com, SQL Databases, Systems Integration, Diagnostic Tools, Software Troubleshooting, Windows Services, Zendesk - **Published:** September 11, 2026 - **Apply:** https://www.thejobnetwork.com/job/2ebaeb37-b03e-4d0c-8646-ed80ce9f94cb/tier-application-support-engineer ## About the Role * 3+ years of experience in technical support, application support, implementation, or related roles. * Experience troubleshooting software applications, integrations, and technical workflows. * Working knowledge of: + Windows Server and Windows Services + PostgreSQL or relational databases + Application logs and diagnostic tools + APIs and system integrations * Experience using ticketing systems such as Zendesk or Salesforce. * Strong analytical, problem-solving, and communication skills. * Ability to manage multiple priorities in a fast-paced environment., * Experience supporting healthcare, pharmacy, logistics, or transportation technology. * Familiarity with carrier integrations such as UPS, FedEx, USPS, or courier platforms. * Experience with SQL, reporting, and data analysis. * Experience supporting SaaS and hybrid on-premise applications. * Experience with customer onboarding, implementations, or technical project support. Full Time ## Description The Tier 2 Application Support Engineer provides advanced technical support for VPL's healthcare logistics and pharmacy shipping applications, with a primary focus on High Value Shipping (HVS) solutions. This role serves as the escalation point for complex applications, integration, workflow, and system issues that cannot be resolved through standard Tier 1 support processes. The engineer partners closely with Customer Care, Engineering, Product, Carrier Operations, and Implementation teams to investigate issues, perform root cause analysis, support customer implementations, and ensure timely resolution of customer-impacting incidents. Key Responsibilities Technical Support & Escalation Management * Serve as the primary escalation point for complex application and technical support issues. * Troubleshoot software, database, workflow, integration, and system-related problems. * Perform root cause analysis and document findings and resolutions. * Partner with Engineering on product defects, bug validation, and enhancement requests. * Provide timely communication and updates throughout the escalation lifecycle. Application & Integration Support * Support VPL applications, shipping platforms, carrier integrations, and pharmacy-related workflows. * Investigate issues involving APIs, data integrations, carrier connections, and application configurations. * Use logs, SQL queries, remote access tools, and diagnostic utilities to identify and resolve problems. * Validate system functionality and configuration changes following releases and updates. Customer Care Partnership * Support Customer Care Managers with advanced technical investigations. * Review escalated cases and ensure proper troubleshooting processes are followed. * Provide technical guidance and knowledge transfer to frontline support teams. * Assist with customer communications requiring technical expertise. Implementation & Product Support * Assist with customer onboarding, implementations, migrations, and product rollouts. * Support post-go-live stabilization and technical validation activities. * Collaborate with Product and Engineering teams during release and testing activities. Documentation & Continuous Improvement * Maintain troubleshooting guides, SOPs, knowledge articles, and technical documentation. * Identify recurring issues and recommend process or product improvements. * Participate in training, cross-functional initiatives, and continuous improvement efforts. ## Related Videos - [Build and Deploy a Fullstack App with Open Source Tooling](https://www.wearedevelopers.com/videos/775-build-and-deploy-a-fullstack-app-with-open-source-tooling) - [Optimizing Discovery: PostgreSQL's Role in Transforming GetYourGuide's Search](https://www.wearedevelopers.com/videos/1647-optimizing-discovery-postgresql-s-role-in-transforming-getyourguide-s-search) - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Tracking vehicles at scale](https://www.wearedevelopers.com/videos/1999-tracking-vehicles-at-scale) - [Why make use of an integration platform in today's software developments and infrastructure?](https://www.wearedevelopers.com/videos/758-why-make-use-of-an-integration-platform-in-today-s-software-developments-and-infrastructure) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)