> Markdown version of [/jobs/ext/2850699-ccaas-ai-deployment-engineer-ai-bot-implementation](https://www.wearedevelopers.com/jobs/ext/2850699-ccaas-ai-deployment-engineer-ai-bot-implementation). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # CCaaS AI Deployment Engineer (AI.bot Implementation) - **Company:** A.I. Driven, Inc. - **Location:** United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Data Analysis, Systems Engineering, Software as a Service, System Configuration, Routing, Systems Integration, Web Applications, Chatbots, Low-code, Virtual Agents, Natural Language Understanding - **Published:** September 11, 2026 - **Apply:** https://www.thejobnetwork.com/job/9c072a67-3140-4504-871b-6c165cdaae1f/ccaas-implementation-engineer-aibot-focus ## About the Role You will configure, deploy, and manage workflows and AI bot configurations for real-world client use cases, such as automating customer service calls and digital support interactions. Ideal candidates have a solid engineering background and hands-on experience with conversational AI / CX tooling (for example, platforms like Cognigy, Cyara, Glean or similar), showing a clear progression from implementation engineering into AI-powered solutions. Prior experience in implementation architecture (high-level design of implementations and integrations) is also a strong fit for this role, provided candidates are comfortable remaining hands-on., * Engineering / Architecture Background + Previous experience in an engineering or implementation-focused role (e.g., deployment engineer, implementation engineer, systems engineer, or software engineer involved in solution delivery). + Prior experience in implementation architecture (e.g., designing how systems, integrations, and workflows fit together for customer deployments) is a strong plus, as long as candidates are comfortable in a hands-on configuration role. + Strong technical problem-solving skills and comfort working with complex, configuration-driven SaaS platforms. * Implementation Experience + Hands-on experience implementing or configuring: o Conversational AI, virtual agents, or chatbots, and/or o Contact center, IVR, or telephony solutions, and/or o Other enterprise CX platforms where workflows and integrations are key. + Ability to convert business/functional requirements into concrete configuration tasks and detailed implementation steps. * AI / CX Tooling Exposure + Experience with one or more tools or platforms in the conversational AI / CX ecosystem (for example, platforms like Cognigy, Cyara, Glean, or comparable technologies). + Familiarity with concepts like intents, flows, routing, NLU/NLP, and automation in customer service contexts. + Demonstrated interest in further developing skills in AI-powered customer experience solutions. * Technical Skills + Comfort using web-based admin consoles and configuration interfaces. + Familiarity with: o Basic API and webhook concepts o Data and systems integration principles (able to follow implementation guides and collaborate with more technical teams) + Ability to read and apply technical documentation in real-world deployments. * Soft Skills + Strong organizational skills, with the ability to manage multiple mid-market implementations in parallel. + Clear, concise written and verbal communication, especially when documenting configuration decisions and explaining system behavior to non-technical stakeholders. + Collaborative, low-ego working style; open to guidance from senior team members and effective in cross-functional teams. Ideal Background & Profile * Approximately 2-5 years of experience in implementation or deployment engineering, ideally in enterprise SaaS, contact center, or CX environments. * A career path that shows progression from general implementation engineering into AI and automation-focused work, potentially including a stint in implementation architecture, without being overly senior. * Experience working with customers in the mid-market segment, balancing standardization with tailored configuration. * Motivated to grow into more advanced AI solution delivery while maintaining a strong hands-on, execution-focused role. ## Description * Implementation & Configuration + Implement and configure AI chat and voice bots for mid-market customers based on defined requirements and solution designs. + Set up workflows, routing logic, and interaction flows to support use cases such as: o Automating customer service and support calls o Handling common inquiries via chat or messaging o Integrating with existing systems (CRM, ticketing, knowledge bases, contact center platforms) + Configure channels, platform settings, and integrations according to best practices and implementation standards. * Workflow & Bot Management + Build and maintain bot dialogs, intents, flows, and automation rules using low-code/no-code or configuration-based tools. + Tune and optimize workflows and configurations based on testing, analytics, and customer feedback. + Implement business rules, escalation paths, and seamless handoff logic to live agents. * Technical Delivery + Translate solution designs from senior engineers, solution architects, or implementation architects into working configurations. + Execute deployment tasks such as: o Environment/tenant setup and initial configuration o Connecting data sources, APIs, and supporting tools (where required) o Configuration-focused troubleshooting and issue resolution + Participate in functional and user acceptance testing, and resolve issues related to workflows, routing, and bot behavior. * Customer & Cross-Functional Collaboration + Work directly with customer stakeholders (often in collaboration with project managers or senior engineers) to validate behavior, gather configuration details, and support deployment and go-live. + Partner with Professional Services project managers, sales engineers, and support teams to ensure smooth deployments and clean handoffs to ongoing operations. + Document implementation details, configuration decisions, and procedures for future maintenance and enhancements. ## Related Videos - [AI in Recruiting: What Works, What Fails - Real Lessons from Office & Volume Hiring](https://www.wearedevelopers.com/videos/100060-ai-in-recruiting-what-works-what-fails-real-lessons-from-office-volume-hiring) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [Chatbots are going to destroy infrastructures and your cloud bills](https://www.wearedevelopers.com/videos/1130-chatbots-are-going-to-destroy-infrastructures-and-your-cloud-bills) - [Reimagining app development with Low-code and AI](https://www.wearedevelopers.com/videos/1651-reimagining-app-development-with-low-code-and-ai) - [Reducing LLM Calls with Vector Search Patterns - Raphael De Lio (Redis)](https://www.wearedevelopers.com/videos/1714-reducing-llm-calls-with-vector-search-patterns-raphael-de-lio-redis) - [Prompt Engineering Your Career: AI Agents for Tech Interview Prep](https://www.wearedevelopers.com/videos/100227-prompt-engineering-your-career-ai-agents-for-tech-interview-prep) ## Related Articles - [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts) - [Transforming Software Development: The Role of AI and Developer Tools](https://www.wearedevelopers.com/magazine/527-transforming-software-development-the-role-of-ai-and-developer-tools) - [From Prototype to Production: Build AI Agents with This Free 4-Course Learning Path](https://www.wearedevelopers.com/magazine/655-from-prototype-to-production-build-ai-agents-with-this-free-4-course-learning-path) - [Prompt Engineering is a Job of the Past](https://www.wearedevelopers.com/magazine/342-prompt-engineering-is-a-job-of-the-past)