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# IT Help Desk Technician I

- **Company:** TrueCare
- **Location:** Moreno Valley, CA, United States
- **Experience:** Starter
- **Salary:** $57,886.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, Spreadsheets, Information Systems, Databases, Desktop Computing, Text Processing, Web Browsers, Issue Tracking Systems, Network Troubleshooting, Microsoft Office, Office Automation, Peripherals, Computer Equipment, Information Technology, Hardware Infrastructure, Communication Devices
- **Published:** September 11, 2026
- **Apply:** https://www.thejobnetwork.com/job/568d1041-ae76-42bb-85ec-527b362cf8ce/it-help-desk-technician-i-moreno-valley-location

## About the Role

* High School Diploma or equivalent.
 * At least one (1) year of experience installing and configuring desktop computer systems in a networked computing environment, and in applying diagnostic techniques for problem troubleshooting.

 * One (1) year of customer support experience.
 * Working knowledge of office automation products and databases.
 * Availability to work occasionally outside of normal shifts (e.g., 8am to 5pm).
 * Proficiency with software applications and various operating systems and devices.
 * Proficiency in the operation and use of personal computers, utilizing word processing, spreadsheet, and database management software programs (e.g., the Microsoft Office Suite), Internet browsers, websites and e-mail systems

Desired Qualifications

 * Associates degree in computer science, information systems or a

 * related field.

 * Experience in network troubleshooting, administration, and providing

 * help desk support.

 * A+, Network+, or Security+ certification

## Description

The Help Desk Technician I is responsible for providing basic technical assistance and support to end users for computer hardware, software and network related problems, * Local candidates to Moreno Valley will be considered.

 * Provide first line of response to requests for various hardware, software, peripheral, and networking technical assistance.
 * Provide end-users with necessary steps to recognize, isolate, and resolve the problem as appropriate.
 * Engage in research and troubleshooting to resolve technical issues.
 * Determine the most effective manner to resolve technical issues.
 * Resolve basic end-user problems and escalate, as appropriate.
 * Use ticket tracking system (TrackIt) to document problems and their solutions.
 * Ensure users are assigned appropriate resources.
 * Perform on-site analysis, diagnosis, and resolution of PC problems and recommend and implement corrective hardware solutions.
 * Install, upgrade, configure and troubleshoot computing and communication devices and peripherals.
 * Perform, schedule and monitor system alerts, work queues, backups and recovery activities.
 * Apply security best practices.
 * Gather and record asset inventory and software license information.
 * Accurately document instances of hardware failure, repair, installation, and removal.
 * Stay current on personal computer and peripheral equipment changes and trends


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