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# End-User Services Lead in Austin, TX

- **Company:** Elegant Enterprise Wide Solutions
- **Location:** Austin, TX, United States
- **Experience:** Expert
- **Salary:** $111,600.0 - $186,000.0
- **Contract:** Permanent contract
- **Skills:** Knowledge Management, User Environment Management
- **Published:** September 11, 2026
- **Apply:** https://www.careerjet.com/jobad/usbdc6dea07a0152437569059cc6759b90

## About the Role

IT service management and service-desk operations
Incident, request, escalation, and problem-management processes
ITSM/ticketing platforms
Remote support and remote-control technologies
End-user computing support
Service-level management and KPI reporting
Knowledge management
Customer communication and escalation management
Service performance analysis
Onboarding and provisioning workflows
Relevant Certifications / Training
ITIL, HDI, CompTIA, Microsoft, or other credentials directly relevant to the proposed service environment are appropriate examples.



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