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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Engineer II, Leo IT Services - **Company:** Amazon.com, Inc. - **Location:** Merritt Island, FL, United States - **Experience:** Experienced - **Salary:** $60,700.0 - $106,300.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Dynamic Host Configuration Protocol, Linux, Domain Name System (DNS), OSI Models, Linux Servers, System Center Configuration Manager, Windows Servers, Network Architecture, TCP/IP, Network Routers, Transport Layer Security, Firewalls (Computer Science), Information Technology, Bare Metal - **Published:** September 11, 2026 - **Apply:** https://www.careerjet.com/job/usf8a9fcf63f8ed704e7d5ba1ba695ba8d/eaa ## About the Role 4+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience - 3+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience - 4+ years of technical support experience - 4+ years of corporate setting Windows, Mac or Linux Operating systems support experience - Bachelor's degree in IT, computer science or equivalent Preferred Qualifications - 3+ years of supporting a windows server environment experience - Experience supporting video conference and teleconference equipment ## Description Export Control : This position requires that the candidate selected be a U.S. Citizen in order to comply with U.S. government-imposed requirements related to the nature of the work and/or where it will be performed. Leo IT Services is looking to hire a skilled IT Support Engineer II to provide comprehensive technical support for our infrastructure, warehousing operations, production environments, and laboratory facilities. This role is crucial in maintaining operational efficiency and ensuring reliable technology systems across our organization. This position works Mon-Fri. 6:00 am - 6:00 pm. Shift assignments or hours are subject to change based on business need., This position works Mon-Fri. 6:00 am - 6:00 pm. Shift assignments or hours are subject to change based on business need. * Process tickets via approved standard operating procedures (SOPs) to triage and resolve customer issues. * Provision, Deploy, and troubleshoot Windows, Linux, and maxOS workstations * Provision, Deploy, and troubleshoot bare-metal windows and Linux servers * Configure, Deploy, and Replace network infrastructure including switches, routers, and firewalls * Participate in hiring, training and development of others * Provide technical support for Kuiper Production, lab and launch Infrastructure, components, and associated software * Provide remote support for Kuiper employees and infrastructure worldwide * Perform scheduled maintenance and system upgrades * Assist with project implementations and technology deployments * Drives engineering best practices (e.g., Operational Excellence, Security, Quality, etc.) and set standards. * Participate in on-call responsibilities. * up to 25% Travel Requirements A day in the life You start the day by reviewing critical incidents that need to be prioritized. After addressing immediate concerns, you will join the daily team stand up and work on projects and tickets critical to production and take part with a rotating on-call. In this role, you will build relationships with production teams, mentor, and ensure stability and standardization. Operational excellence and customer obsession are core values of this role, as we own providing best-in-class services to the critical Kuiper systems. About the team Leo IT Services is a fast paced technical support organization that is focused on supporting large scale business initiatives while keeping a Day1 mentality. Our support scope involves several highly technical areas such as Production Operations, Lab Operations, Launch, and Warehousing. ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [What Makes Open Source Work: Licensing and Beyond](https://www.wearedevelopers.com/videos/1416-what-makes-open-source-work-licensing-and-beyond) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)